Ashley Mitchell Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

• Utilizing multiple forms of communication to achieve goals. • Primary liaison between business lines. • Building relationships with loan officers and appraisers. • Assigned appraisals to qualified appraisers to meet business line standards. • Specialized in problem solving techniques to resolve customer service issue while adhering to customer service standards. • Provided one call resolution to the client on the customer service line.

Brooklyn Park, Blaine, Champlin

• Supervised, trained and coached staff to meet daily and monthly business goals.• Ensured branch operations and security requirements were completed in a timely manner.• Reconciled daily and monthly branch reports and conceptualized the information for senior management.• Met and exceeded managerial branch goals on a monthly basis.• Enforced customer service standards and ensured staff had a firm understanding of all policies and procedures with regard to consumer requests.• Assisted customers with requests for banking products and educated customers on benefits of each product.• Coordinated customer service standards with management which led to branch receiving statewide customer service award.