Ashley Parson Email and Phone Number

Responsible for identifying, documenting, improving and assisting with resolution of company processes and procedures. Collaborate with the team members to optimize daily activities, and processes of the business across the board.Major Duties and Responsibilities• Planning and participation in Continuous Improvement initiatives• Assist in implementing enhanced processes to streamline processes to enhance client experience• Monitoring of action registers for improvement initiatives• Provide recommendations and suggestions for improvements to leadership team• Ensure that processes are documented and maintained for training and consistency purposes• Work with leadership team to ensure team members are working according to standard processesand procedures• Evaluation and review of implemented process and procedure changes to ensure long termsustainability• Liaison between different departments to achieve optimal workflow through value streams• Review and distribute performance reports as requested by leadership to help with data trackingto identify areas of opportunity for improvement• Serve as team member liaison to promote the value of Performance Measures• Assist in development, communication and organization of Kuester Best Practices• Collaborate with Human Resources Department to distribute SOPs during new hire onboarding• Coordinate and monitor new hire training• Coordinate distribution of all multi-community communications• Develop and distribute communication pieces for partner communities as requested by leadership• Coordinate with IT department to provide operational perspective on software utilization andefficiency• Other assigned projects and responsibilities as needed

• Managing a Portfolio of Real Estate Properties • Continually producing positive client experiences and retention of accounts • Initiating meetings with clients to build long lasting business relationships • Leading current and upcoming projects from start date to date of completion • Budgeting during the life of multiple projects• Prioritizing objectives with projected timelines and frequent updates• Spearheading the implementation of projects and tracking progress• Preparing reports for Board review and approval• Cross-Organization Communication • Directing outsourced vendors on projects • Streamlining communication and processes with Board members• Conducting Board meetings and addressing upcoming projects/timelines• Managing requests for proposals and various bids• Organizing and maintaining property contracts and renewals

• Provide administrative support to the International Studies Admissions Office• Manage Visiting Scholars informational tools• Create and update reports as requested• Schedule and coordinate events and luncheons• Update website and social media weekly

• Sanitized lab equipment using standard lab procedures• Implemented scheduled lab equipment maintenance• Cleaned and organized laboratories• Assisted with various duties as requested

• Provide time administration by correctly recording and managing the time data of 150 employees• Provide administrative support for the executive office• Manage schedule for conference center and vehicles• Schedule and coordinate meetings, take meeting minutes, prepare and distribute agenda and minutes• Research, prepare reports and summaries• Coordinate and organize correspondence with other agencies• Organize and manage office inventory• Assist with IT needs• Train new employees on office processes• Greet visitors, answer multi-line phone, manage the shipping and receiving of mail

• Provide administrative support to an office of over 15 employees• Assist with the Archie K. Davis Conference Center logistics and setup• Update visitor information tools and Standard Operating Procedures• Prepare and review, in detail, expense reports• Manage scheduling calendar and meeting room reservation calendar• Assist with travel arrangements and expense reports• Facilitate internal meeting presentations, logistics, and setup• Handle secure and confidential information; prepare research, reports, and summaries

• Provide administrative support to an office of over 50 employees• Initiate and manage claimant review: interview, data entry, and file processing• Schedule and update appointments• Act as liaison for the office to the Teleservice Call Center• Process and complete records requests

• Organize and manage office inventory• Greet visitors • Answer multi-line phone• Design, create, and distribute event signage • Assist with event planning • Train new employees