Ashley Phillips Email & Phone Number

Green Bay, WI, US

Kaukauna, Wisconsin, United States

United States

• Independently identified and recommended strategies, industry trends and learning and performance methodologies. In addition, I stay current with instructional design and industry best practices in order to recommend.
• Assisted in coordinating special projects as required. Leveraged productivity by coaching and learning from others within Learning & Development team and across the organization.
• Collaborated, coordinated, and… Show more
• Collaborated, coordinated, and communicated across disciplines and departments.
• Developed, designed, and implemented various e-learning solutions which included, storyboarding, scripting, PowerPoint creation, audio recording through Audacity, video editing in Camtasia, and course assembly in.
• Created custom resources as supplemental material to reinforce key training components for various projects and programs. Custom resources included posters, digital images, job aids.

• Participated in the build of training events, training programs, performance support initiatives, etc., using instructional design methodologies following the training project life cycle.
• Conducted needs analysis with customers and subject matter experts (SMEs) to identify performance needs and root cause of problems and recommended training solutions and deliverables.
• Developed, managed and maintained processes and procedures, measurement and reporting for both new and existing… Show more
• Developed, managed and maintained processes and procedures, measurement and reporting for both new and existing programs and solutions to recommend improvement and repeatable solution opportunities.
• Partnered with customers to develop effective, innovative and scalable learning solutions designed to broaden skill sets at various levels to reinforce a strong culture of learning and increase performance results.
• Created marketing, presentations and other materials to be distributed and delivered to multiple employees and management levels within the organization.

• Delivered multi-system process based course curriculum to internal or external audiences ranging in size from one to over one hundred simultaneous trainees. Training delivery was conducted in a variety of formats, such.
• Participated on project teams and worked with Subject Matter Experts to ensure training and materials are completed accurately and timely to support project deliverables.… Show more
• Participated on project teams and worked with Subject Matter Experts to ensure training and materials are completed accurately and timely to support project deliverables. Project involvement was focused on initiatives.
• Designed, developed, and delivered recorded learning solutions. This included the process of storyboarding, and using appropriate technology and software to ensure a quality course offering that is SCORM compliant.
• Learned and applied classroom management techniques to ensure an environment conducive to learning for all participants
• Received an overall rating of 5 out of 5 on training evaluations related to training provided.

Depere WI

• Provided leadership and continual evaluation of subordinates through mentoring, coaching, counseling and appraising in regard to performance, attendance and corrective action, to maximize performance and development.
• Motivated, guided, and lead direct reports to ensure productivity.
• Planed, prepared and revised work schedules and assigned call-based projects.
• Updated, approved and reported on direct reports’ timecards… Show more
• Updated, approved and reported on direct reports’ timecards and paid time off.
• Assisted in the implementation of short- and long-term call initiatives and projects designed to assure the highest levels of data quality, maximize profitability and achieve reliability, performance, customer service.

Depere WI

• Created new workflows and streamlined existing workflows to be more efficient.
• Provided support to a team of 7 Key Account representatives by assisting with caseload, answering questions, and reviewing QA’s.
• Monitored performance of team and assisted with escalating urgent issues or aging cases.
• Attended meetings with Manager, Team Leads, and Seniors to discuss current processes and workflows.
• Received 2 Red Ring Awards (2013 and 2014) “Ring of Recognition” for superior… Show more
• Received 2 Red Ring Awards (2013 and 2014) “Ring of Recognition” for superior job performance and outstanding attitude.

Depere WI

• Worked with Account Management and other internal departments to work client generated issues.
• Provided excellent customer service to one of the company’s largest clients and was able to maintain above average quality and production.
• Reviewed issues sent in from the client and provided resolution on the issue.
• Received a “Star Award” for superior job performance and outstanding attitude.

Depere WI