The position of team leader serves as a motivational role at Burger King locations. The fast food restaurant chain hires individuals to fill team leader jobs primarily to supervise entry-level staffs, create and coordinate shift schedules, hire and train new employees, and enforce company policies and procedures. Additional job duties usually include carrying out team member responsibilities, such as greeting customers, preparing foods, tracking inventory, cleaning work stations and dining areas, and maintaining efficiency of operations.

Accept inbound calls from employees and their dependents on issues pertainingto their health, dental, vision, life, disability, and other insurance products and services• Research complex/involved inquiries through outbound phone calls to insurance carriers, web research, or by inquiring with colleagues• Educate consumers regarding the products available to them• Assist individuals with technology questions related to the Bright Choices® Exchange, including unlocking passwords and helping with website navigation• Respond promptly and handle/resolve consumer inquiries and concerns• Obtain and evaluate all relevant information to handle inquiries and complaints• Perform appropriate consumer verifications• Keep records of consumer interactions and transactions• Respond to and resolve client and consumer billing issues• Record details of inquiries, comments, complaints and actions taken• Follow-up and close all customer inquiries and open cases• Regularly interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone)• Complete other duties as assigned