Ashley Rodgers Email & Phone Number

Seattle, Washington, United States

United States

Working as the Kentucky Medicaid Health Plan’s market claims services’ liaison to help provide an assessment of operational issues, project plan timelines and monitor pre- and post-resolution. • Routinely monitor operations-based regulatory changes and track through completion. • Provider Health Plan leadership with resources and opportunities to resolve and research issues. • Act as a central foundation of communication for the Health Plan leadership and other… Show more Working as the Kentucky Medicaid Health Plan’s market claims services’ liaison to help provide an assessment of operational issues, project plan timelines and monitor pre- and post-resolution. • Routinely monitor operations-based regulatory changes and track through completion. • Provider Health Plan leadership with resources and opportunities to resolve and research issues. • Act as a central foundation of communication for the Health Plan leadership and other stakeholders.• Lead regularly occurring market and ad hoc meetings to help drive resolution and information sharing. • Direct and participate in cross-functional process improvement efforts. Show less

United States

Worked as the project manager for the Medicaid West Region Claim Research and Reprocessing Team (CRRT), I helped track and prioritize multi-health plan issue’s and claims processing implementations. • Generated and managed the region’s claims dispute and appeal inventory reports for the regional director. • Maintained project plans, progress reports and exclusive summaries for region and multiple markets as needed. • Oversaw provider and Health Plan-specific issue resolutions… Show more Worked as the project manager for the Medicaid West Region Claim Research and Reprocessing Team (CRRT), I helped track and prioritize multi-health plan issue’s and claims processing implementations. • Generated and managed the region’s claims dispute and appeal inventory reports for the regional director. • Maintained project plans, progress reports and exclusive summaries for region and multiple markets as needed. • Oversaw provider and Health Plan-specific issue resolutions. • Retained team’s job aids and helped develope desk-level procedures for the team. Show less

Seattle, Wa

Worked directly under the Operating Director as her project manager to oversee multiple departments and health plan’s priorities. • Managed reports, deadlines and project timeline by creating tracking systems and process matrixes for multiple departments. • Set up meetings and presentations for ongoing projects and action plans. • Prepped and delivered project updates and progress reports.• Worked directly with department leads and management to hit multiple priorities… Show more Worked directly under the Operating Director as her project manager to oversee multiple departments and health plan’s priorities. • Managed reports, deadlines and project timeline by creating tracking systems and process matrixes for multiple departments. • Set up meetings and presentations for ongoing projects and action plans. • Prepped and delivered project updates and progress reports.• Worked directly with department leads and management to hit multiple priorities and tight deadlines.• Served as the health plan's liaison, representing my director and operations department during Health Care Authority meeting and provider joint operations committees. Show less

Seattle, Wa

Collaborated with my team to submit, monitor and validated all service request for provider data in a timely and effective fashion. • Fostered strong relationships with and between cooperate, local associates, and provider contacts.• Tracked and monitored team’s production numbers and goals. • Performed and designed regular quality audits on current provider systems and groups.• Implemented process and quality improvement projects; reduced the provider data issue tracker… Show more Collaborated with my team to submit, monitor and validated all service request for provider data in a timely and effective fashion. • Fostered strong relationships with and between cooperate, local associates, and provider contacts.• Tracked and monitored team’s production numbers and goals. • Performed and designed regular quality audits on current provider systems and groups.• Implemented process and quality improvement projects; reduced the provider data issue tracker aged volume by 75%, as well as reducing the service request turnaround time to a 15 day average. Show less

Seattle, Wa

Managed the Provider Relations department’s reports, state filings and provider communications. • Project managed departmental priorities and implemented process improvement audits on recurring tasks.• Developed departmental trainings and the creation of multiple job aids and guides to outline daily processes.• Performed audits of provider data to evaluate and diagnose missing and incorrect information. • Created and maintained databases to track provider network… Show more Managed the Provider Relations department’s reports, state filings and provider communications. • Project managed departmental priorities and implemented process improvement audits on recurring tasks.• Developed departmental trainings and the creation of multiple job aids and guides to outline daily processes.• Performed audits of provider data to evaluate and diagnose missing and incorrect information. • Created and maintained databases to track provider network expansions and department’s reporting repository. Show less

Seattle, Wa

Collaborated with my own and other teams to minimize contracting, credentialing and set up errors, as well as clarify and outline efficient workflow processes.• Oversaw the distribution, follow up, and completion of all departmental mail, emails, and faxes.• Load provider contracts and credentialing documents for physicians, hospitals and integrated Healthcare Delivery Systems; reduced intake turnaround time by 50% by creating the Provider Intake Tracking SharePoint Tool.•… Show more Collaborated with my own and other teams to minimize contracting, credentialing and set up errors, as well as clarify and outline efficient workflow processes.• Oversaw the distribution, follow up, and completion of all departmental mail, emails, and faxes.• Load provider contracts and credentialing documents for physicians, hospitals and integrated Healthcare Delivery Systems; reduced intake turnaround time by 50% by creating the Provider Intake Tracking SharePoint Tool.• Supported credentialing and insure that all required documents are provided.• Reduced the intake turnaround time by 50% by creating the Provider Intake Tracking Tool. Show less

Seattle, Wa

General responsibilities included: bookkeeping, maintain organized file systems, and material preparation.• Installed effective organizational processes by creating innovative tacking systems to manage large volumes of incoming materials.• Ensured financial accuracy of the organization by maintaining the entire Accounts Payable process.• Maximized customer satisfaction by assisting guests, alleviating concerns and scheduling appointments.

Seattle, Wa

Social Development Research Group: Community Youth Development StudyResponsible for contacting study respondents across the nation, via phone, email, mail, and various social networks. • Supported the study by assisting with data collections, data entry, and clerical tasks as needed.• Implementing location strategies to uncover new information and motivate respondent to finish surveys.• Increased success rate by 15% through the utilization of strong interpersonal and… Show more Social Development Research Group: Community Youth Development StudyResponsible for contacting study respondents across the nation, via phone, email, mail, and various social networks. • Supported the study by assisting with data collections, data entry, and clerical tasks as needed.• Implementing location strategies to uncover new information and motivate respondent to finish surveys.• Increased success rate by 15% through the utilization of strong interpersonal and persuasive skills. Show less

Seattle, Wa

Department of Epidemiology: Longitudinal Study of Women’s HealthRecruited study participates throughout King County, conducted initial interview screenings and collected study samples. • Created operational efficiencies in the recruiting process by establishing best practices with different teams.• Maintained high quality standards by conducting thorough data analysis on materials and data entry processes.• Tasked with assembling and filing recruitment materials in… Show more Department of Epidemiology: Longitudinal Study of Women’s HealthRecruited study participates throughout King County, conducted initial interview screenings and collected study samples. • Created operational efficiencies in the recruiting process by establishing best practices with different teams.• Maintained high quality standards by conducting thorough data analysis on materials and data entry processes.• Tasked with assembling and filing recruitment materials in addition to reviewing, editing, and coding surveys in preparation for data entry. Show less

Salinas, Ca

Worked closely with homeowner’s association, management, security and employees to maintain and supervise community pool.• Promoted on-the-job safety and efficiency by training employees and creating standard operational procedure manuals.• Maintained a safe and positive pool experience for members by enforcing all pool rules and regulation when on duty.

Seaside, Ca

Responsible for tutoring college level ASL students in one-on-one and group environments. • Redefined tutoring ASL by creating collaterals and worksheets for students to utilize while studying ASL; still utilized today at the ASAP Tutoring Center.• Trained incoming tutors and improving skills of fellow tutors through workshops and mentorship.

Seaside, Ca

Assisted the university's senior American Sign Language (ASL) professor in her classroom, as well as study halls and office hours. • Answered student's questions, guided class activities, ran PowerPoint presentations and proctored exams. • Organized and facilitated midterm/final review sessions. • Input all grades, and graded exams and homework assignments.