Customer Relations Specialist
CurrentInsight-Led Strategic Plans, Brand Marketing, Customer Relationships, & Leadership Role ManagementAll advertising and media campaign development and execution across traditional and digital channels, key account joint planning and negotiation, category growth and service delivery, with a customer driven focus.Leadership and development of high performing teams of staff in the achievement of business growth, integrating and developing people with positive energy, enthusiasm… Show more Insight-Led Strategic Plans, Brand Marketing, Customer Relationships, & Leadership Role ManagementAll advertising and media campaign development and execution across traditional and digital channels, key account joint planning and negotiation, category growth and service delivery, with a customer driven focus.Leadership and development of high performing teams of staff in the achievement of business growth, integrating and developing people with positive energy, enthusiasm and collaborative management.Lead cross functional teams in achieving company objectives with waterfall and agile project management.Strengths and Competencies:Commercial SavvyStrategic Brand positioningMarketing Campaign PlanningRelationship builder - internal, customers and agencies.Results and Objectives drivenResearch and InsightsCustomer Value PropositionsTeam Leadership, people development and coachingMarket gap analysis and positioningProblem-solving for win-win outcomesKey Account Customer negotiationP&L Financial managementStrategic Vision: Look through problems, analyse data, see opportunities and set a clear path ahead.Customer Insight: How consumers think, how they spend, how to build an experience they advocate.Commercial Acumen: Deep understanding of B2C and B2B markets and purchase behaviour drivers that achieve positive outcomes and meet planned objectives.Relationship Building: Connect, engage and build collaborative relationships across corporate functions and with external partners and key account customers.Imagination and Creativity: Look for fresh, original ways to do things. Show less
