Ashley Willis Email & Phone Number

Boston, Ma, Us

United States

Central Square, Cambridge

Central Square, Cambridge

• Promote a hospitable and educational team environment by engaging FOH staff in cultural service briefings daily• Maintain poise under all circumstances in a high-volume environment• Act as an ambassador for Little Donkey and represent all chefs and restaurants with confidence and pride• Conduct day-to-day restaurant operations including banking, scheduling, training and guest relations• Develop and motivate my team through education, hard-work and leading by example• Execute lighting, table assignments and server assignments throughout dinner service• Calculate and process all front of house payroll

Greater Boston Area, New England

While developing my career as a Private Event Planner, I am learning the ins and outs under the wing of Jodi Raphael.Managing client and vendor relations really shows me the important skills one must have when planning important life moments for all clients.While maintaining Jodi's reputation for pristine and well executed events, I focus on publicizing our successes and developing our relationships via social media in order to maintain old and develop future client and vendor relations.Organization and time management is the key to success at Jodi Raphael Events.

Portsmouth, Nh

● Develop and edit all opening training materials for opening FOH team including; policies and procedures, employee privilege manuals, training outlines and agendas, sidework sheets, downtime project checklists, etiquette guides, service standards and expectations documents, master welcome binder for future new hires.● Promote a hospitable and educational team environment by engaging FOH staff in cultural service briefings daily by focusing on section and table maintenance, product knowledge, food and restaurant culture and more.● Manage daily service standards through multiple dining periods and volumes including brunch, lunch, dinner and late night by keeping our team motivated and focused and engaged through guest relations, including service recovery.● Execute weekly schedules for hosts and servers● Process payroll for all FOH staff● Perform managerial opening and closing procedures by monitoring all FOH and BOH’s closing sidework, balancing cash deposits and service banks, documenting server and bar wages through Tip Tracker on Excel● Focus on the restaurant’s aesthetics with proper table spacing, lighting and sound throughout all service periods.●Interview and hiring for eligible serving and host candidates

528 Commonwealth Avenue, Boston, Ma

● Provide high end service in a casual fine dining environment by maintaining product knowledge with a focus on cocktails and wine.● Demonstrate a sense of urgency through breakfast, brunch, lunch, dinner and late night service periods.● Maintain professionalism and composure in a high volume, team environment through organization and communication on the floor with my peers and management team.● Providing a memorable guest experience to all audiences while showing empathy, genuine interest, and reservation when necessary.● Execute open­handed service as well as unflawed table and section maintenance by anticipating the guests’ needs through proper mise en place, clearing glassware, executing full clears, and detailing sections pre­service and between turns.● Onboard new hires through lessons in sidework, product knowledge, hospitality and team work.● Carry over all Guest Relation skills from the door and execute them in a table-side manner.● Operate and manage OpenTable sheets, books and floor layouts for multiple service periods including holidays, graduations, Fenway concerts and Red Sox season.● Thoughtfully allocate space in the restaurant for guaranteed covers as well as walk­-ins and regulars in a high­-volume environment including the lounge and patio areas.● Demonstrate hospitality through proper communication etiquette, guest recognition, empathy and organization while being continuously confident and composed.● Onboard new hosts by demonstrating clear communication to all FOH team staff as well as keeping organized and properly executing sidework.● Operate the restaurant’s Twitter (10.6k followers), Instagram and other social media accounts by engaging followers with the Eastern Standard brand and culture.● Positively promote the restaurant itself, and the restaurant group as a whole.● Interact with guests and other industry professionals to further promote a positive experience inside and outside of Kenmore Square

Bangor, Maine Area

•Implemented the groundwork for the 1st Dance Marathon fundraiser at the University of Maine. The event raised over $30,000 for the local Children's Miracle Network hospitals.•Utilized social media in order to promote awareness and information about Children’s Miracle Network Hospitals and to inform the public on how they could support their local CMN Hospital.•Attended meetings and seminars in order to gain knowledge of how to successfully plan events and fundraisers for non-profit organizations through planned giving and annual gifts.•Represented Healthcare Charities by assisting in technical support, event registration and set up of special functions including health fairs, planned giving conferences and award ceremonies for businesses like WalMart and Rite Aid in honor of their local contributions.

Bangor, Maine Area

•Responsible for supporting the store leadership team by completing cash wrap operations, opening and closing procedures, and acting as the "leader on duty".•Managed all marketing materials in-house and executed each campaign thoroughly while communicating with corporate when necessary.•Operated business in a professional manner while engaging customers, maintaining store standards, and supporting teamwork by prioritizing and delegating tasks.

Northeast Harbor, Me

•Established their social media presence and gained followers by targeting locals, seasonal residents and the wedding industry.•Built relationships with event planners, brides and their families during their planning and stay at the Inn while working directly with the Event Coordinator.•Served as a Customer Service Representative for the Inn by providing guests with service prior to their arrival as well as during their stay by responding to any requests and/or complaints.•Handled reservation requests, sales operations and cash wrap procedures at the Front Desk while supporting the upper management staff.

University Of Maine

Executed the event planning aspects of special events (venue, transportation, catering, decorating) for sisterhood and fraternity activities like recruitment, sister retreat and formal while ensuring that member appreciation, etiquette and risk management expectations were met on a Regional and National Level.

B.A., Advertising, Communications

Activities and Societies: Pi Beta Phi Fraternity for Women, Freshmen MentorVice President of Event Planning for Pi Beta Phi in 2010, Minor.

Hs Diploma, General Studies

Activities and Societies: Prom Committee, Student Counsel, Skills USA, FBLA, Varsity Softball, Varsity Boys Basketball Manager