Ashley Hicks Email & Phone Number

Bentonville, Arkansas, United States

In this capacity, I develop, implement, and review interdisciplinaryhealthcare plans to enhance patient care and resource utilization. I conductutilization reviews to ensure that patient admissions align with the correctstatus, adhering to CMS guidelines. I educate patients and families on post-acute care discharge options to facilitate informed decisions.Some of the key contributions include:* Led and supported a team of three staff members during the systemdirector's absence, ensuring operational continuity and team cohesion.* Managed discharge planning and utilization review for 20 inpatients,enhancing workflow and patient throughput.* Achieved top five ranking within the company for exemplary dischargemetrics, including reduced length of stay and timely patient transitions toappropriate care levels.

Springdale, Arkansas, United States

While serving this role, I coordinated referrals of patients to home healthservices. I served as a liaison between patients/caregivers, physicians, andthe home health agency, streamlining communication and service coordination.I delivered educational in-services on home health services to nurses,physicians, and other healthcare practitioners, increasing awareness andutilization.Some of the key contributions include:* Achieved personal performance goals and met admission budget targets,ensuring financial and operational objectives were met.* Mastered a comprehensive understanding of various insurance plans,including managed care, optimizing service recommendations and patientcoverage.* Expanded client growth by 10% through strategic outreach and strengthenedrelationships with healthcare providers and referral sources, driving anincrease in service uptake and market presence.

Springdale, Arkansas, United States

Within this organization, I served as the sole hospital administrator onweekends and in the absence of the C-Suite team, overseeing hospitaloperations. I coordinated hospital transfers, admissions, and bed flowwithin a 308-bed facility. I resolved conflicts among patients, families,providers, and employees. I conducted COVID-19 testing for staff members,ensuring health and safety compliance. I adhered to and maintained a deepunderstanding of strict infection control policies and procedures.Some of the key contributions include:* Functioned as a preceptor and charge nurse, providing supervision,training, and educational guidance to nursing staff.* Attended daily meetings with the C-Suite team and other hospitalleadership to discuss and strategize on safety, admissions, readmissions,staffing, and other operational needs.* Managed crisis situations, including significant staffing shortagesduring critical periods, ensuring continuous patient care and maintaininghigh quality standards.

Fayetteville, Arkansas, United States

When I was working in this organization, I functioned as the primaryhealthcare provider for 750 students and 100 staff members, overseeing allschool health services. I conducted COVID-19 contact tracing, prevention,and mitigation efforts to manage health risks within the school environment.I maintained the confidentiality of health records for all students. Ieducated staff members and parents on health practices during the globalpandemic, providing crucial information and updates.Some of the key contributions include:* Administered routine and new vaccinations to students and their families,as well as staff, enhancing community health protection.* Managed medical care for over 700 students and 60 adults, maintaining asafe and healthy school environment.* Assisted in the development and implementation of COVID-19 policies forthe school district, contributing to effective health management and policycompliance.

Springdale, Arkansas, United States

Here, I utilized critical thinking to diagnose clinical problems andimplement appropriate interventions. I prioritized clinical issueseffectively, using efficient time management to handle routine, urgent, andemergent situations. I advocated for patients and families regardinghealthcare decisions and treatments. I maintained strict confidentiality ofpatient information, adhering to HIPAA regulations and ethical standards.Some of the key contributions include:* Demonstrated comprehensive knowledge of healthcare resources andappropriate contacts for various patient needs.* Conducted medication reconciliation, wound care, chronic diseasemanagement, and provided education on disease prevention.* Developed and implemented personalized care plans that significantlyreduced hospital readmission rates to below the national average of 17.6%,demonstrating a high level of care efficacy and patient management.

Travel Nurse

During this time, I conducted patient assessments, formulated nursingdiagnoses, and implemented targeted management interventions acrossintensive care and occupational health settings. I utilized criticalthinking to accurately diagnose and manage clinical problems. I prioritizedclinical tasks efficiently, managing time effectively across diverse anddynamic healthcare environments. I responded adeptly to routine, urgent, andemergent patient care needs, stabilizing patients with critical illnesses.Some of the key contributions include:* Performed comprehensive occupational health assessments for new andcurrent employees, including drug screenings, health screenings,vaccinations, and maintained precise health records.* Demonstrated exceptional adaptability by seamlessly integrating into eightdifferent healthcare facilities across Arkansas, Texas, and Nevada,maintaining high standards of patient care.* Received positive feedback from supervisors for maintaining high-qualitycare and effectively adapting to new protocols and environments, enhancingfacility reputations and patient satisfaction.

Master Of Business Administration- Healthcare Administration, Business

Bachelor Of Arts, Anthropology And History

Associate Of Science, Registered Nursing/Registered Nurse