Ashley Wheeler Email & Phone Number

Chapel Hill, Nc, Us

Cary, North Carolina

Lead a team of 12 sales support employees: coach and develop individuals within their current roles to reach their potential and develop necessary skills to reach their career goals.Oversee and track revenue input for all field sales orders, company wide cancellation re-enroll rates, partner cancellations; provides reports to executive leadership.Manage voucher payment process including order processing, invoicing, refund/redemptions, and accounting fixes.Escalation point for potential customer satisfaction issues; resolve issues in a way to ensure positive experiences and increase return rate of student: guest seats, retakes, course extensions, gift cards, etc.Manage and report on outstanding payments owed; currently over $1.5 Million collected in 5 month initiative. Reduce communication gaps between Sales and Sales Support; monthly meetings with problem solving initiatives.Creatively solve customer cancellation request issues where cancellation from the class would result in entire course cancellation due to revenue constraints; focus maintained on customer satisfaction and Global Knowledge profitability. Lead team/cross-departmental engagement initiatives to promote positive work environment.

Fuquay Varina, North Carolina

Raleigh-Durham, North Carolina Area

• Responsible for the completion of Spend Analysis for our member base of Non-Profit Housing associations across the continental United States. • Create and present spend overview reports to executive members.• Develop and report accurate spend data into our invoicing system to report correct information to members in regards to their current and projected spend.• Develop and maintain continuous engagement with key suppliers and members making sure performance and customer service are a key consideration.• Perform category and supplier analysis and marketing intelligence.• Update & discuss performance matrix tracker for Operations team and U.S. Customer Relationship Directors to ensure deliverables are met in an efficient and effective manner. • Serve as Salesforce super-user for Operations Team implementation.• Responsible for assisting in the development of Request for Information/Proposals for several direct and indirect categories. • Performed essential report reviews for correctness and formatting before presentation to the customer. • Responsible for evaluation of supplier quotes and proposals.

Mahwah, Nj

• Increased efficiency within 5 production cells over 70% in first 4 months of MRO purchasing consolidation efforts.• Oversee the needs for nine production cells including calibrations, factory materials, and MRO items.• Present results and feedback at Quarterly Business Reviews and weekly leadership meetings.• Implemented an Oracle based report in order to track Expense and Non-Inventory Purchase Orders. (Allows for more accurate budgeting forecasts; Min/Max levels for new stock items discovered for MRO consolidation effort.)• Allocated over $70,000 of unpaid invoices for the production cells, eliminating the risk of credit holds, ensuring production continuity and strengthening vendor relationships.• Executed process improvements for issues related to invoicing and receiving with members of the production floor and management.• Co-leader of the Purchasing Team’s Q12 Engagement Initiative; helping to drive engagement opportunities by meeting individual and team needs of recognition, learning opportunities, and manage expectations of both internal and external customers. (Q12 team results increased from 3.68 to 4.48)• Assist in streamlining GL account information amongst production floor.• Created a shared inbox for the Purchasing team, which allows for greater visibility of urgent requisition requests.• Buyer Support for plant-wide Turtle & Hughes Integration project. (Responsible for tactical procurement execution; Identifying and communicate the needs of the production floor.)

Mahwah,Nj

• Partner with Talent Acquisition team to facilitate all United States based on-site interviews.• Ensure positive candidate experience.• On-board and train all Candidate Care Specialists across the U.S.• Manage vendor and candidate expenses.• Collaborate with national Candidate Care team to create processes and enhance existing process.• Responsible for East Region branding of Candidate Care.• Provide weekly updates to Talent Acquisition management.• Facilitate feedback sessions with hiring managers and interview teams to ensure proper steps are taken for the candidate after their on-site interview.• Train new recruiters in the Candidate Care process.• Promote the Candidate Care brand across the East Region with all internal and external customers.• Serve as the “face” of Stryker to all on-site candidates.• Perform tours for candidates on-site, ranging from intern to executive level.

• Saved over $75,000 on material purchases for various projects through negotiations and bulk buys.• Management of Supply Chain and Purchasing.• Constructed and executed a process to ensure timely payments of invoices to guarantee discounts are received. • Tracked and analyzed project spending budgets.• Managed vendor relations and price negotiations.• Reviewed potential customer contracts.• Discovered, researched, and qualified vendors.• Generated, organized, and tracked Requisitions and Purchase Orders.• Designed Case Studies for marketing collateral.• Implemented company-wide safety plan.• Created operational budget and employee bonus plan.• Created & managed Wholesale Energy’s internship program.• Implemented, documented, and organized Standard Operation Policies and Procedures.• Designed, organized and maintained Operation and Maintenance Manuals for end customer.• Connected with vendors and customers to receive feedback and resolve any issues

• Supervised, recruited, trained, developed, coached and communicated with all associates and managers as well as assess performances.• Managed payroll according to sales trends.• Performed store audits while monitoring production of visual directives.• Effectively coordinated & managed sales activities.• Ensured a positive customer experience.• Achieved store level earnings and goals.• Ensured company presentations standards are met.• Supervised store security and safety.