Customer Service Officer
CurrentResolving high complex customer issues to provide resolutions and improve the quality of our customers servicesIdentify potential future compliance risk and find proactive solutions to improve customer experience and support customer to get it right from start.Coach and mentor new agents to uplift their capabilities enable them to provide better service to the stake holders internal and external.Analysing, investigate and provide the correct details to the customers on there tax return.… Show more Resolving high complex customer issues to provide resolutions and improve the quality of our customers servicesIdentify potential future compliance risk and find proactive solutions to improve customer experience and support customer to get it right from start.Coach and mentor new agents to uplift their capabilities enable them to provide better service to the stake holders internal and external.Analysing, investigate and provide the correct details to the customers on there tax return. Guide them how to use the digital web system.Answer there queries on there via Email or Web online. Show less