Asia Wright Email & Phone Number

Southampton, Pa, Us

Newport Beach, California, Us

 Define business outcomes and implement comprehensive success plans. Develop metrics such as customer objectives, milestones, and risks. Create and enforce core customer success plan, for example, retention and adoption programs. Resolve and identified risks and escalated issues in a timely manner, Drive positive customer experience and retention through our Zonda Platform. Provide customer feedback and insights to the appropriate teams to continue customer growth. Identify areas for growth within existing accounts and manage the renewal process.

Newport Beach, California, Us

 Maintains a $10 Million Book of Business with a 90% retention rate year over year. Own overall relationships with assigned customers from onboarding, QBRs, customer requests, and renewals. Increased revenue by 25% by collaborating with my direct sales department to find upgrade possibilities within the products/Geography available. Passionate about product training via the web, in person, and over the phone to ensure clients understand the facets of a software database and its features and how to use them efficiently. Establish a regular cadence (Weekly, Monthly, and Quarterly) with each assigned customer and review dashboards within the Gainsight/Salesforce tool for opportunities to drive improvement in adoption, CSM experience, and engagement. Resolved customer issues quickly and effectively while maintaining high customer satisfaction. Served as an escalation point for issues that impacted client productivity and satisfaction. Focused on current and longer-term business objectives and mapped solutions to maximize value. Collaborated with sales, operations, and product teams to ensure customer requirements were met.

Newport Beach, California, Us

 Directed the entire scope of the research department in the Northeast Region (PA, NJ, NY, DE, and MD) with the budgeting responsibilities of the research staff. Responsible for training and management of the research staff, which includes four full-time employees and the part-time research staff of 20. Managed payroll and expenses for each of my staff members. Oversaw the accuracy and time management of part-time surveyors and audited projects when warranted.

 Daily communications with city and/or county economic development corporations in 22 states to help maintain the 2500 national industrial properties in those states on our database. Developed building flyers to promote our properties for client and Economic development corporation distribution. Worked closely with the sales team to ensure their clients had all details on the buildings in a timely matter, as well as daily oral/written communications to ensure they were kept current with any details/information that was learned through our Economic Development Contact.