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Asia Wright is listed as Senior Customer Success Manager @ Zonda at Zonda, based in Southampton, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Asia Wright.
Asia Wright previously worked as Senior Customer Success Manager- East Coast at Zonda and Customer Success Manager - Northeast, Midwest, CO & UT. at Zonda.
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With over 10 years of experience in customer success and research, I am a driven and dedicated professional who strives to deliver exceptional value to my clients and stakeholders. I have a strong background in customer relationship management, communication, customer service management, and product training, enabling me to understand and address my customers' diverse needs and expectations. I am currently a Senior Customer Success Manager at Zonda, a leading provider of data and insights for the housing industry, where I align with the company's mission to empower customers with actionable intelligence and guidance.In my current role, I manage a $10 million book of business with a 90% retention rate year over year. I own the overall relationships with my assigned customers, from onboarding to quarterly business reviews, customer requests, and renewals. I also collaborate with my direct sales department to identify and pursue opportunities for revenue growth within existing accounts. Additionally, I am passionate about product training, and I conduct webinars, in-person sessions, and phone calls to ensure customers understand and utilize the features and benefits of our software platform. I create and maintain positive customer experiences and loyalty through my customer-centric approach.• Strong team building and leadership qualities.• Ability to follow set rules and protocol. • Superior abilities in handling unpleasant and stressful situations• Risk management• Ability to negotiate• Quality Management
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Newport Beach, California, US
Define business outcomes and implement comprehensive success plans. Develop metrics such as customer objectives, milestones, and risks. Create and enforce core customer success plan, for example, retention and adoption programs. Resolve and identified risks and escalated issues in a timely manner, Drive positive customer experience and retention.
Newport Beach, California, US
Maintains a $10 Million Book of Business with a 90% retention rate year over year. Own overall relationships with assigned customers from onboarding, QBRs, customer requests, and renewals. Increased revenue by 25% by collaborating with my direct sales department to find upgrade possibilities within the products/Geography available. Passionate about.
Newport Beach, California, US
Directed the entire scope of the research department in the Northeast Region (PA, NJ, NY, DE, and MD) with the budgeting responsibilities of the research staff. Responsible for training and management of the research staff, which includes four full-time employees and the part-time research staff of 20. Managed payroll and expenses for each of my staff.
Daily communications with city and/or county economic development corporations in 22 states to help maintain the 2500 national industrial properties in those states on our database. Developed building flyers to promote our properties for client and Economic development corporation distribution. Worked closely with the sales team to ensure their clients.
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Asia Wright works for Zonda.
Asia Wright is listed as Senior Customer Success Manager @ Zonda at Zonda.
Asia Wright is based in Southampton, Pennsylvania, United States while working with Zonda.
Asia Wright has worked for Zonda and Hart Corporation.
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