Alan Sledge Email & Phone Number

Nuremberg, Bavaria, Germany

o Providing onsite technical support to over 2,000 clients within Bavaria (Grafenwoehr, Vilseck, Ansbach, Hohenfels, Illesheim, Garmisch)o Reporting directly to AVASO’s Director Program Delivery - Americas and indirectlyreporting to AVASO’s Delivery Team Lead assigned to the main company’s account for day-to-dayactivities.o Communicating effectively with external and internal customers to resolve a widevariety of technical issues.o Tracking and coordinating tickets with the AVASO service delivery team(s).

Bavaria, Germany

o Provided support for all IT issues related to the Internal serviceo Displayed strong understanding of Windows OSo Communicated effectively on IT specific issueso Performed system testing in a development environmento Identified and communicated possible IT process improvementso Escalated issues where necessary to relevant local or global departmentso Reviewed technical documentation and provided input where necessaryo Executed system related Installation/Operational Qualification and Validationo Worked individually or within a team to support and deliver project requirementso Configured production line devices for Local and corporate networks and Database connectionso Captured and took ownership of issues in the Jira IT ticketing system where necessary, following through to resolutiono Performed machine imaging and Microsoft OS deploymento Provided and document System User Access via Active Directoryo Supported Microsoft Office Suite techincal issueso Displayed good understanding of Network LAN and WAN

o Managed a training facility serving US Military stationed in Germany. o Overlooked installation of software, patches and upgrades, operating IT equipment and peripherals, troubleshooting, setting up workstations, and IT inventory supporto Performed equipment facility checkso Evaluated quality assurance in regards to supporting video teleconferencingo Worked in partnership with Department of Public Works (DPW) to ensure timely repairs of facilityo Reported all hardware failures to the corresponding Tier 2 helpdesk.o Installed any and all applicable hardware onto network and validated proper installation.o Provided daily support and training to users on how to use equipment. o Assisted users in gaining a proper User ID to access needed systems. o Assisted users with access issues to web based training, navigating Army Learning Management System (ALMS), Defense Acquisition University (DAU), Army Knowledge Online (AKO), and other agencies courseware.o Marketed and promoted the usage of Vilseck training facility to increase utilization.

o Supervised the IT help desk providing level 2 support for the regiment of approximately 30K people. o Provided technical support, in addition to customer service, with “secret” and “top secret” requests (both account creation and PKI tokens)Communications Security Managero “Communications Security” manager for a regiment of approximately 30K people in charge of physical security, storage, training, distribution of secret information, and accountability for communications security. Oversaw the work of 6 squadron “communication managers”.o Maintained accountability and maintenance of over $515,000 in communications security and automation equipment.o Conducted random inspections of 6 squadrons to ensure adherence to “Information Assurance and Operation” and “Communication Security” TB-380-41 regulations. o Managed the professional development, discipline, and welfare of 4 soldiers. • Conducted random physical security inspections of 6 organizations to ensure adherence to Information Assurance and Operation and Communication Security. • Selected to serve as the Primary Supervisor with responsibilities for the daily operations of 2 helpdesk.• Successfully completed 40 hour security plus training to maintain industry certification.• Maintained accountability and maintenance of over $515,000 in communication security and automation equipment.

Fort Bragg, Nc

Maintained, processed, and troubleshot military computer systems and operations. Provided maintenance of networks, hardware and software. Provided customer and network administration services. Constructed, edited, and tested computer programs.o Updated network systems to support confidential company operations and eliminate hacking abilities.o Trained 10 companies in creating and maintaining network systems. o Created and enforced an incident response plan in the event of system compromise.