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Asma Shafi Email & Phone Number
Guest Service Agent
at
Velora Aviation
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Guest Service Agent
Location
Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
Who is Asma Shafi? Overview
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Quick answer
Asma Shafi is listed as Guest Service Agent at Velora Aviation, based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Asma Shafi.
Asma Shafi previously worked as Guest Service Agent at Etihad Airways and Helion Evaluator at Helion Market Research. Asma Shafi holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Jaipur National University.
Company email context
Email format at Velora Aviation
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Velora Aviation
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Profile bio
About Asma Shafi
With years of experience in customer support, I am a reliable and tech-savvy individual with a passion for learning and growth. I thrive in fast-paced environments and have excellent interpersonal and communication skills.I am skilled in a variety of administrative tasks, including email handling, call handling, and customer inquiries. I have a strong sense of professional integrity and am committed to delivering high-quality work.I am well-versed in various CRM apps and tools, including SAP and various Microsoft and Google applications. I have over 10 years of experience in customer service, both in-person and via email and telephone.My professional career in Aviation started as an Airport Services Agent with Emirates Airlines in Dubai. My steadfast performance at work paved way for my professional progression as a Senior airport service agent followed by Supervisor Airport Services. My skills and knowledge related to Passenger Handling as well as Flight Handling from Check-In Systems, Document checks, Gate Boarding, Ramp and Arrival Areas and even preparing flight reports will be a great advantage for the team to ensure a smooth flight operations. Flexibility with shift timings, excellent customer service and being a Team Player are just some of my expertise.I am a proficient user of vast Airline System Applications which include Altea CM, Navitaire and Amadeus.Also, I have been assigned as an Administration Agent where I am in charge of system filing such as invoices and flight related documents, managing our staff records and system attendance,Currently working in Etihad Airways as Guest Service Agent.In everything I do, I strive for excellence and value good communication and respect. I believe that my skills and experience make me an asset to any team, and I am eager to contribute to the success of your company.
Current workplace
Asma Shafi's current company
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10 roles
Asma Shafi work experience
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Guest Service Agent
Perform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding passes screening) to ensure high-quality services are delivered to all guests in compliance with safety, quality, and operational objectives.Handling OAL airlines check-in and boarding process.Handling check-in and boarding of VIP.
Helion Evaluator
- Helion Evaluator (Freelance)Helion Research is a market research agency based in Belgium operating worldwide with a focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence Main.
- Conducting website research, auditing, mystery calling, mystery emailing on behalf of hellion for industries like Automotive/ Fashion/ Telecom/ Consumer Electronics/ Hotels/ Fast Food Restaurants/ Supermarkets. (Some.
- Conveying, Evaluating, and disbursing reports professionally data collected.
- Evaluate all types of services such as shops and restaurants, among others by conducting mystery visits.
- Conduct exit interviews to measure customer satisfaction.
- Perform audits for wide variety of stores for quality assurance.
Jun 2016 - Aug 2019
Supervisor Airport Services
Provide leadership to Agents, Supervisors, and others, to achieve consistently high-quality services to our customers, in compliance with Standard Operating Procedures (SOP), EKAS Goals, and Keys to Success and KPIs. Support, motivate, and mentor others, specifically new starters. Ensure ‘real time deployment of team members at the designated areas, and.
Mar 2012 - Apr 2016
Volunteer Staff
Opening of the new terminal building.Volunteered as a customer and experienced the entire flow like appearing at the check-in, going through the immigration, going to the duty free and restaurant, going to the boarding gate and finally on to the plane.
Jan 2013 - Feb 2013
Senior Airport Service Agent
Job Role: To provide quality service to EK, UL and Code share and passengers with respect to check-in, boarding, special services, lounges, airport hotel, and baggage services as per the company’s commercial and safety standards and procedures so that EK, UL, and Code share passengers and their baggage are handled in a consistent and efficient manner.To.
Sep 2010 - Mar 2012
Administrator
Incharge of system filing such as invoices and flight-related documents, managing our staff records and system attendance.
Oct 2010 - Dec 2010
Airport Services Agent
Job Role:To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per company’s commercial and safety standards and procedures, so that EK and code share passengers and their baggage are handed in a consistent and efficient manner.
Aug 2007 - Sep 2010
Telemarketing Representative
- Job accountabilities:
- General Support Services that is helping the team-leaders in preparing reports for Sun Microsystems, rechecking leads and distributing records.
- Attending Inbound calls for Cirque du Soleil Quidam Circus.
- Making outbound telemarketing calls for various other campaigns such as Hong Kong Trade development council, Western Union Exchange, Finance House Bank, ABN Amro Bank and Arabian falcon Holidays.
- Database Management.
Feb 2006 - Oct 2006
Promoter
- Promoting Cellucom Products – GITEX
- Promoting Lurpak Butter, Nivea, AlSafi-Danone, OralB, Maxwell House Coffee, Kraft Cheese Nips, Kraft Cream Cheese Spread in different Shopping Malls, Hypermarkets throughout UAE.
Jan 2005 - Feb 2006
2 education records
Asma Shafi education
Bachelor Of Business Administration - Bba, Business Administration And Management, General
Higher School Certificate
Indian High School, Dubai, United Arab Emirates
FAQ
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Quick answers generated from the profile data available on this page.
What company does Asma Shafi work for?
Asma Shafi works for Velora Aviation.
What is Asma Shafi's role at Velora Aviation?
Asma Shafi is listed as Guest Service Agent at Velora Aviation.
Where is Asma Shafi based?
Asma Shafi is based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates while working with Velora Aviation.
What companies has Asma Shafi worked for?
Asma Shafi has worked for Velora Aviation, Etihad Airways, Helion Market Research, Emirates, and Cupola Teleservices (Cts).
How can I contact Asma Shafi?
You can use AeroLeads to view verified contact signals for Asma Shafi at Velora Aviation, including work email, phone, and LinkedIn data when available.
What schools did Asma Shafi attend?
Asma Shafi holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Jaipur National University.
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