Asma Uddin Email & Phone Number

Central London

• Maintaining exceptional standards of customer service and upholding the company's professional image• Managing telephone and email enquiries, booking appointments• Taking payments and ensuring cash handling procedures are followed• Handling and logging enquiries in a professional manner, in person, on the telephone or via e-mail • Complying with all CQC regulations• Completing daily figures and logging enquiries on our live tracking and enquiry• Providing admin support to Directors• Weekly stock take

Central London

• Assisting the Clinic manager with day-to-day responsibilities, overseeing staff and providing stable leadership to the company• Handle client complaints and resolve issues that employees are not authorised to handle on their own• Dealing with schedule changes, employee call ins and other staffing issues • Make sure all employees adhere to company’s policies and procedures • Supervise and motivate staff to perform their best • Keeping day to day activities organised

London Fitzroy

• Led the company’s vision to focus on productivity and deliver exceptional service levels to patients • Delivered excellent customer service to patients and worked with patients from all ages and backgrounds• Ensured compliance with company policies and maintained high brand standards • Gathered patient feedback to identify opportunities for improvement • Used internal systems to keep patient data up to date • Provided a clear overview of services, timescales and responded to patient queries• Exceeded sales target by maintaining high service standards and increasing customer retention • Worked closely with surgeon’s to create individual plans for patient procedures • Provided appropriate emotional supportCLINICAL OPERATIONS COORDINATOR RESPONSIBILITIES• Handled and responded to patient queries over the phone, email and in person• Diverted complex and specialist queries to the correct department as and when required• Followed up with patients to check-in on post operation procedures and next clinical steps• Screened and validated surgical clinics to ensure a high standard in referrals • Produced surveys to obtain patient feedback on a regular basis• Provided coaching and training to junior staff and facilitated the on-boarding process for new staff• Prepared surgical notes in compliance with industry standard healthcare expectations • Collected and processed correspondence from patients and ensured relevant operation approvals were secured • Validated pending operations and checked if patients had met their relevant operation milestones • Ensured all required operation paperwork was sufficient and completed • Interviewed patients and documented basic medical history• Prepared and maintained excellent hygiene standards in treatment rooms

Having started my career as a temp in 2010, in 2014 I began my role as CQC (Care Quality Commission) registered manager. During my time as manager I have successfully grown the client base of my local branch, achieving increased gross sales and profit year on year. My success was recognised by senior management and as such was put in charge of other branches where similar success was repeated.• Managing compliance, ensuring staff are fully trained and qualified in accordance with company and local government policy• Increase retail and treatment sales by ensuring company targets are met consistently• Team management - including weekly team meetings and task delegation• Supporting team members in meeting individual and clinic targets while also adhering to company KPI’s• Maintaining customer service, ensuring suitable treatment options are provided to the customer through personalised consultation• Increasing company exposure by building relationships with local department stores• Organising PR events and treatment demonstrations • Training team members, from junior therapists to new clinic managers

• Delegate jobs accordingly to junior staff members and students• Observation and planning suitable for the toddler’s• Ensuring compliance with National and Local rules and guidelines• SENCo (Special Educational needs Coordinator)• Assisting the manager to implement staff recruitment systems and procedures• Conduct regular staff assessments to evaluate and recognise training needs and develop teamwork strategies• Scheduling regular staff meetings and in-service training• Keep and monitor accident, incident and risk assessment records

• Maintaining a safe environment for the children and staff• Cared for and supervised children with regard to their physical, emotional and intellectual needs• Planning and preparing activities to meet children's individual needs • Documenting development records and observations• Supervision and effective mentoring of Nursery Assistants• Keeping and monitoring accident, incident and risk assessment records• Participating in regular parents' evenings, open weekends and children's outings

Level 2 Award In Leadership And Team Skills

Vtct Level 3 Advanced Diploma In Beauty

Vtct Level 2 Certificate In Beauty Specialist Techniques

Nvq Level 3 And Level 3 Btec In Management

Nvq Level 3 In Early Years Care And Education

Btec National Diploma In Early Years

10 G.C.S.Es