Astrid Hansen Email & Phone Number

Torquay, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Key Responsibilities:Atlassian and Miro Support Queue - providing daily support to 1200 users of the APA Atlassian Tools, Jira, Confluence, Jira ServiceManagement and Miro. Process Improvement – Analysing the Atlassian, Identifying areas of improvement for the way APA is using Jira and Confluence.Provide Atlassian, Jira and Confluence training to Teams and Individuals.Atlassian and Miro User Access ManagementKey Achievements:Successful analysis and improvement of APA’s Jira Platform, as well as an analysis of the use of the wider Atlassian Tooling at APA. Having conducted a deep analysis of their Jira Platform, Governance and Ways of Working, I have prepared the tooling and team for the next steps of conducting a clean-up implementation of improved processes for ways of working and governance.Successful Migration of all users to the APA Miro Enterprise Account to solve for an anti-pattern data security risk.Strong Stakeholder management and relationship building for those using the Atlassian Tools, which encouraged and saw a higher level of adoption of the tool across APA.Provided Jira & Confluence training and customised support for teams using the tools.Oversight and management of Budget and Financials for Atlassian Tooling for the 2 year forecast and Budget approvals.ServiceNow Form Fixes – upgraded both Miro and Atlassian Access Request forms in SNOW, to automate processes freeing up 1-2 hours of manual work per day for the Atlassian System Administrator and Service Desk (who were previously auctioning 1000+ manual access requests per year).Key Benefits:Miro Migration to solve Anti Pattern security risk, completed successfully.Direct support such as training provided to individual Project Managers and TeamsImproved use of Jira across APA - ease of use for the users, and improved data and reporting capabilities due to offering proper training and support to users

Victoria, Australia

Elabor8 is an Atlassian Platinum Solution Partner working with a variety of clients across Australia and NZ.I am a passionate and hands-on Atlassian Consultant, with experience building out technical solutions in Jira, Confluence and Jira Service Management. I prioritise building solutions that will enable a team to work as efficiently as possible, matching the right tool or configuration to each team individually.Working with people and developing strong relationships is second nature to me. I excel at working with stakeholders of all levels when providing updates, handling change management, and running workshops.My key responsibilities included:• Assisting clients across the Atlassian ecosystem, including core products such as Jira, Confluence, and Jira Service Management.• Optimising and configuration Atlassian tools - including platform simplification, data restructuring, and configuration hygiene.• Platform Governance and support management.• Training for both users and administratorsHESTAPlatform analysis, focusing on schemes and reportable data (statuses, issue types, fields, issue links, etc.).Identifying opportunities to simplify configuration and remove/archive unused data, alongside merge opportunities for similar functionality.Recommendations for configuration and data alignment.Highlighting recommendations which are core to a successful Jira Align implementation (which HESTA are also considering).Reviewing the current security model, including administrative access.Highlighting inefficiencies in the platform governance and support modelling, which HESTA would benefit from improving to ensure future enhancements do not create misalignment or complications for future data models.Key Achievements:Successful analysis and clean up of large Superannuation Company Jira Instance.Successful training and learning including Atlassian Certification.

Remote

Kooyong Group launched in 2016 and has recently partnered with Avant Mutual Group with the aim to become Australia's largest lending company for Doctors.My role as Project Administrator and Atlassian Specialist at Kooyong Group was defining the PMO processes, with a major focus on building Jira for the PMO Team and defining Jira Best Practise.Key Responsibilities:- Design and Build of Jira Service Management (JSM) solution for 5+ teams within the company.- Configuring Jira Workflows, Processes, Projects, Advanced Roadmaps, Risk and Issues Raid Register, creating new Issues types to facilitate a smoother running of the PMO and Projects.- Jira skills include and are not limited to; custom fields, workflows, screens, issue types, schemes, configuring schemes to projects, creating projects, setting up the RAID (Risk and Issue) Register, dashboards, filters, JQL Advanced Search, and more.- Support the Head of Projects and Senior Delivery Manager with day to day running of the PMO and Projects.- Communicating best practise processes to the wider PMO team- Organising and hosting workshops for PMO team to define Ways of Working- Building the Ways of Working PMO Framework document (including governance processes, communication plan, communication piece to wider business, as well as gathering and creating all documents and governance pieces required for the PMO Framework)- Building the Governance PMO Artefacts and Templates library to support the PMO FrameworkKey Achievements:- Design, Build, Implementation of Jira Service Management for entire company's internal use.- Creation of the Ways of Working document, PMO Framework.- Building the Risk & Issues Register in Jira, helping the PMO and Project Team move from using Excel spreadsheets to track their risks and issues to using Jira, which provided a more transparent and traceable tracking system.

Melbourne, Victoria, Australia

MLC Life Insurance is one of Australia’s biggest life insurance companies. Project Sanagi was one of the largest software separation & transition projects in Australia at the time and was responsible for the establishment of MLC Life Insurance as a stand-alone entity from NAB.During my time at MLC Life Insurance, I supported 3 Program Managers with daily deployment activities. I also project managed the Archive Solution and the Quality Database Migration. While working on Sanagi, I completed weekly training in Confluence and Jira, and found a passion for these tools. I was able to train and help other teams in making the most of these tools in their day to day activities.Key responsibilities:Supporting 3 Program Managers with daily deployment activitiesPrepare Weekly Status Report in PPT for the Program ManagerReview Project Budget and Financials for Weekly Status ReportAdvanced Jira & Confluence user, training for other teamsRisk & Issues weekly reporting for Risk ManagerManaging Actions & Decisions tickets in Jira & ConfluenceServiceNow Change Management supporting out of cycle releasesProject Management of the Archive SolutionProject Management of QDB MigrationResource Demand ForecastWorkshop Scheduling - managing Workshop Calendar schedule for Solution Design (300+ workshops)Key Achievements:Successful migration of the Quality Database ProjectSuccessful delivery of the Archive Solution ProjectAdvanced Jira & Confluence User, able to help and train other team members in using the tool.Key BenefitsMy successful project management of the QDB and Archive Solution projects allowed the Program Managers more time to focus on their tasks.My keen interest in training to use Confluence and Jira, allowed me to teach and train other teams on how to save time & comms through the tools.

Melbourne, Australia

AusNet Services owns and operates the Victorian Electricity Transmission Network, one of five electricity distribution networks, and one of three gas distribution networks in Victoria.I work as a project coordinator on the Application Hosting Initiative project, which is a project re-platforming major systems off AusNet's legacy hardware, to next generation platforms. This is an Agile run project and covers more than 200 business applications.Key responsibilities:- Maintaining Agile Scaled Framework within the team, including Jira- Maintaining online and physical KANBAN boards for the team- Manage project artefacts and documentation repositories within MS Sharepoint- Service Now Change Control Management- Coordinating approvals from App/Business Owners for Change Requests in ServiceNow- Managing Risks & Issues register for the project- Maintaining the team’s final deliverables repository- Production of project transition documents (i.e. Handover to Production, Technical Build Document)- Release support for Release Manager- Communication between Scrum Teams- Assisting the Project Manager/Program Manager- Team event organisation- Organise meetings and appointments for the Project Manager- Prepare presentations in PowerPoint for Project Manager- Prepare content for bi-weekly status report, targeted at Senior Stakeholders- Maintain the Master Release/Inventory List During the Project- Provided assistance with the on-boarding of new members to the project team

Melbourne, Australia

I worked as part of a call centre team based in Melbourne, responding to enquiries regarding investment properties around Brisbane. I assessed the clients on their prospect of getting a bank loan, and advised them on next steps. I had the largest lead generation of the whole team, setting up the most meetings with the sales people up in Queensland.

Melbourne, Australia

Tridant is one of Australia’s largest specialist consulting firms, focused on implementing Financial Performance Management, Business Intelligence, Financial Reporting, Predictive Analytics, and Information Management solutions for both public and private sector organisations. http://www.tridant.com.au/At Tridant, as Marketing Assistant, I help to organise events and assist in digital marketing. I write copy, and I help Tridant to stay up to date with the world of social media.

Bachelor'S Degree, Economics, International Studies And Political Science, Advanced French.

Activities and Societies: Scandinavian Society

18 Month Professional Acting Training, Visual And Performing Arts