Aubrey Killian Email & Phone Number

Pittsburgh, Pa, Us

San Francisco, California, Us

Maintain Associate Director of Client Enablement duties in addition to:- Drive migration of Sales and Ops IT tools + resources to consolidate and integrate LUMA and Mural's businesses- Work directly with customers to understand, advocate, and help implement improvements to meet their organization's goals with Design Thinking- Streamline Professional Services operations to increase efficiency and align business stakeholders- Partner on change management and enablement for GTM and Ops as it relates to LUMA and Mural Professional Services- Integrate offerings and products into Mural's CRM to allow for cross-sale opportunities- Interview customers and analyze historical data to help determine Mural's Professional Services offerings

Pittsburgh, Pa, Us

***Continued from Senior Manager, Client Enablement roleCoordinate with company leaders to execute key projects and activities including, but not limited to:- Partner with CCO to develop and execute LUMA’s client-facing strategy- Partner with CCO and Associate Director of Teaching and Learning to support LUMA’s client-facing teams- Coordinate with CFO, Finance team, and Logistics team to configure NetSuite and other key business applications to ensure we deliver an exceptional end-to-end experience for clients- Partner with co-founder and Chief Architect to design and build “LUMA 2.0” through Information Architecture mappingDevelop, manage, and support the growth of the Production team as a new member of the Client Enablement team

Pittsburgh, Pa, Us

Develop, manage, and support the growth of the Client Enablement team including, but not limited to:- Ensuring effective training and development opportunities are provided to the Program Managers for current and potential future internal roles- Regularly communicate performance expectations, organizational goals, and feedback to the employee and address issues as applicable- Assign and supervise project work- Direct the interviewing, hiring, training, and onboarding process for new Program ManagersDesign and support the systems we use to establish strong and long-lasting partnerships with clients and to fulfill their needs with exceptionally high satisfaction and impact by:- Coordinating and prioritizing improvements to key internal systems- Identify, select and support the integration of 3rd party tools- Design the processes we use to schedule, staff, and fulfill events with customers- Collaborate with Program Managers to identify, codify, and share best practices across the client-facing teams- Coordinate with Program Managers to schedule events, communicate with participants and stakeholders, and fulfill their expectations with exceptional satisfaction- Track and oversee the utilization of our instructors and partner with the Associate Director of Teaching and Learning to ensure we have sufficient number of instructors to support and grow our business- In partnership with LUMA Platform teams, develop our reporting capabilities so that we can provide key stakeholders among our clients and client-facing teams with visibility and insight about our client programs***Additional information displayed in Associate Director, Client Enablement role

Pittsburgh, Pa, Us

- Proactively identify operational areas for improvement; design and lead initiatives to optimize efficiency- Lead and coordinate all Program Managers by: - Helping direct the interviewing, hiring, training and onboarding process for new Program Managers with the Director of Sales and Delivery Operations - Oversee the scheduling, logistics, coordination, and tracking of all LUMA programs - Manage distribution of work tasks and coverage - Conduct regular individual and team status meetings- Direct a variety of internal Business Growth team processes including, but not limited to: - Supporting the Program Managers to ensure successful program deliveries - Program set-up and management in LUMA systems (e.i. ERP, CRM, LMS, etc.) - Assist the Client Relationship Managers in writing contracts and completing Vendor Forms - Communicate feedback from clients to the Design, Development, and Marketing teams- Manage the Business Growth team sprint activities and team projects as directed by Director of Sales and Delivery Operations- Act as a liaison between clients and internal staff via emails, conference calls, and in-person meetings

Pittsburgh, Pa, Us

-Collaborate on the design of new programs, workshops, online platforms, and more to fulfill our mission to empower anyone and everyone to make things better-Design, iterate, & manage operations and processes for business development and create a scaleable future for LUMA-Manage, schedule, & staff our virtual offerings around the globe-Assist Senior Program Directors with managing & nurturing client relationships world-wide-Manage programs at the point we are under contract; including coordination with the client and Finance & Production teams -Report on metrics that measure the success of our offerings so we know how to continue improving and providing clients with the best experience possible-Practice what we preach through Human-Centered Design while educating and encouraging others to do the same

-Manage & coordinate incoming project opportunities with architects, contractors, and developers (including company owners and principals) throughout design development and construction document phases-Perform project analysis through detailed drawing takeoffs and specification reviews-Prepare & issue quotations and feedback per project analysis; offer alternatives to “problem areas”-Prepare & issue purchase orders and deposit invoices for project orders; coordinate a smooth transition to Project Management-Oversee database entry over multiple systems and develop & implement reports to increase awareness for project forecasting-Additional roles include, but are not limited to: architectural technical support, company travel & meeting arrangements-Worked on major national projects under direct supervision of registered Architects

Southpointe, Pa, Us

Information Technology Support at PA Distance Learning Charter School-Provide technical support to faculty/staff and families to improve their educational experience-Set up repair cases for technical equipment and repair problems with the device(s)-Communicate with and apply use for technical companies such as Google, Hewlett Packard, Smoothwall, and several other online resources for education-Supervise incoming employees and train them on our programs and help desk -Work with Administration to improve user experience in the program

-Assisted guests with any wants and/or needs to ensure a pleasurable experience in Pittsburgh and at the hotel-Provided guests with information to explore and experience the Greater Pittsburgh Area-Assemble guest key packets based on information about their stay-Assisted with reservations at various venues and transportation to/from the hotel-Responsible for making pre-calls to future guests, along with welcome calls to in-house VIP guests-Communicated with management from surrounding companies to keep aware of events in Pittsburgh and maintain friendly relationships-Omni Service Champion "WOW" Winner of the Month

-Waiting on customers, handling cash register, stocking/cleaning/organizing the restaurant to maintain a clean and friendly work environment-Reviewing and reporting all wait-staff receipts for errors-Received high ratings on customer comment cards-Occasionally responsible for payments on supply orders for the restaurant

Washington, Dc, Us

President of the American Institute of Architect Students: University of Pittsburgh Chapter: 2012-2013Vice President President of the American Institute of Architect Students: University of Pittsburgh Chapter: 2011-2012Member of the American Institute of Architect Students: University of Pittsburgh Chapter: 2010-2013

Pittsburgh, Pa, Us

Assisting Medical staff with sorting mail, completing copies and faxes, delivering time-sensitive information, filing important documents, creating/editing spreadsheets in Excel, and assisting with other confidential office work on a daily basis

Pittsburgh, Pa, Us

Assisted students with multiple computer programs in the Architecture and Computer Applications class