Audrey Webster Email & Phone Number

Calgary, Alberta, Canada

– Work as part of an agile team, focused on development and support of Dynamics 365– Evaluates user stories and bugs, defines a recommended system approach and implements the solution– Monitoring and resolving exception queues to ensure business systems are running efficiently– Conduct and assist with system testing to ensure solutions meet the business requirements– Writes detailed and organized documentation of solutions and bug fixes– Assist other analysts and users with Dynamics 365 related bugs and questions

Calgary, Canada Area

–– Responsible for support of business-critical Dynamics 365 CRM, including customer invoicing, field services, sales cycle, account management, reporting and interface with other systems– Implement enhancements to Dynamics 365 system based on company’s needs– Follow change control procedure for enhancements– Major role in migration of CRM data after company acquisition– Support of call center software, infrastructure, and accounting software – Guide and assist other IT technicians with projects tasks and day-to-day IT tickets

Calgary, Alberta, Canada

– Major role in the full life cycle of Dynamics 365 UCI update and implementation of Enterprise business solution (including business needs gathering, solution building, UAT, production implementation, go-live support etc.)– Liaison for third party Dynamics 365 development partner – Provide end-user support for multiple Dynamics 365 instances– Support of call center software, infrastructure, and accounting software – Guide and assist other IT technicians with projects tasks and day-to-day IT tickets

Calgary, Alberta, Canada

– Worked individually and with a team to assist users locally and remotely with IT tickets to completion– Support of call center software and infrastructure, and accounting software– Hardware purchasing and inventory management– Documentation and training for new software rollouts (ex. Microsoft Teams)– Onboarding and offboarding of internal users– Administration of company mobile phones

Canada

– Assist users both locally and remotely with hardware and software troubleshooting– Maintain an IT inventory of hardware and software– Administration of user accounts for employees including creation, deactivation, and group membership– Create and deploy images of workstations

Calgary, Canada Area

– Local and remote hardware and software troubleshooting– Prioritize and complete service desk tickets individually, and as part of a team– Setup of new employees, including AD account creation, software licensing, and workstation setup– Administrator for Dynamics CRM (experience with both on-premise and cloud)– Design and maintain solutions and dashboards for Dynamics CRM– Maintain inventory of IT assets– Price and order hardware to suit department needs– Create and maintain process documents for IT procedures and end user software– Host training sessions for users regarding new software rollouts including Skype for Business and Dynamics CRM– Manage company cell phone account, including usage, upgrades, travel and troubleshooting

• Software and hardware troubleshooting both locally and remotely.• Work independently and with a team to complete service calls and projects.• License administrator for software packages.• Setup of new users, including imaging workstations, AD accounts, licenses and group permissions.• Assist with office moves and domain migrations for new acquisitions.• Maintain a database of mobile phone lines for Alberta, while managing usage, hardware, travel requests, and iPhone support.• Consistent communication with business unit managers regarding their mobile lines and hardware/software needs.

• Completed daily service calls for various companies utilizing troubleshooting and customer service skills.• Co-op student position.

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