Audrey Webster Email & Phone Number

Salem, Oregon

Salem, Or

I improved business processes and underlying technology systems that impacted administrative and academic departments across the university. I provided business analyst expertise for information systems through elicitation interviews, document and data review, workflow analysis, and deep listening. Throughout project implementations I engaged with external stakeholders, implementation and IT teams, and the steering committee to ensure successful project delivery. From scope through go-live and beyond, I helped create lasting technical solutions that delight end users and improve efficiency across the organization. Specific systems included: Colleague Ellucian, Informer, Google Apps for Education, Atlassian (Jira, Confluence, and HipChat), Accessibility Information Management, and Workday (HCM).Highlights: * Delivered Workday HCM implementation with a cross-functional team in scope, on-time, and under budget * Top contributor to internal documentation * Key role revamping internal team work processes (ticketing, documentation, etc.) * Guest speaker for internal leadership training on the topic of leading good meetings * Known for moving projects forward

Salem, Or

I supported technology use by faculty within the arts and humanities departments. Work involved hardware and software assistance of Mac OS X, iOS, Android, and Windows operating systems in individual's offices, classrooms, and labs.As part of providing support to my user group, I facilitated, consulted, and advised on technology purchases and repair options. I guided faculty members with specialty projects involving technology, including the management and deployment of specialized computer labs.Other tasks included user and machine level maintenance of Active Directory OU and inventory records, work with other internal department sections to resolve users' issues, development of new processes to improve internal efficiency and capabilities, and management of projects for new or replacement technologies.* Provided end-user/desktop support primarily to Faculty within the Arts and Humanities department. This included hardware and software assistance of both Macs and PCs.* Consulted/advised on purchases and repair options.* Guided specialty projects involving technology in collaboration with end users. * Worked with faculty on the management and deployment of department controlled computer labs. * Maintained Active Directory OUs.* Worked with other internal teams to resolve user issues.* Developed new processes that improved internal efficiency and capabilities.* Managed projects for new/replacement technology for users and departments.* Deployed and assisted with mobile devices.* Worked proficiently with Windows, OS X, iOS, and Android operating systems.

Monmouth, Or

During my employment with WOU's technology department I was promoted twice. First from Student Technician (Tech) to Senior Tech after only six months, and then from that role to Lead Tech in about ten months.In the Lead Tech position I managed all Student Techs day-to-day work, created and adapted the schedule, organized projects, and assign special tasks.As part of my ongoing Senior Tech duties I assigned and reviewed service requests, assisted with hiring and recruitment of new technicians, rated work performance, and responded to user grievances.Student Techs of all levels responsibilities included: supporting hardware and software for Mac OS X and Windows computers; setting up new systems; maintaining lab computers; training new employees and users via email, phone, and in person; improving and documenting department processes; resolving minor network related issues for users; maintaining Active Directory OUs; working with multiple departments to accommodate users' requests; deploying and troubleshooting specialized software; developing new methods of deployment to better serve users; and special duties as assigned by department head and full-time staff.

Master Of Business Administration (M.B.A.), Information Technology Project Management, Honors

Course work touched broadly on business administration subject matter with a focus on critical thinking, data-driven decision making.

Bachelor’S Degree, Information Systems (Major), Business (Minor)

Course work consisted of a liberal arts curriculum, minor studies in business/finance and object oriented programming, with upper division.