• Facilitate multiple Onboarding Programs; teaching complex technical information, customer service, policy and procedures, company culture, and practical sales skills to new Customer Care employees in the classroom and on the sales floor.• Facilitate classroom and on-the-job-training curriculum for new hires, including Inbound Sales and Support, Productivity and Customer Development.• Provide in-the-moment training, coaching and developmental feedback to each employee in the class.• Conduct business and team member reviews on a weekly basis with all employees individually to build communication that is more effective, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of the individual employee's performance.• Collaborate with Key Stakeholders to ensure a seamless transition to their team. This includes summarizing developmental strengths and opportunities for each individual consultant.• Communicate with operations supervisor in the first 90 days to assist in development gaps.• Provide feedback and assist in content creation to enhance the onboarding experience.

• Partner in the development of product related learning from a lens of troubleshooting, positioning, business focus and learner confidence. • Act as a resource for operational processes related to program management, evaluations, data analysis, planning and strategy for product stakeholders. • Assist in the creation of learning curricula for Level 2 Email Support and Level 1 Hosting Support, with additional focus on global sales, support, and fulfillment teams. • Experience using learning software such as Microsoft Office, Smartsheets, Evolve, Articulate.

• Work directly with customers who specifically inquire about Go Daddy ProfessionalWeb Services including Website/Web store Design, SEO Services, Managed SocialMedia Services, and Managed Listings Services.• Build a pipeline of customers to establish first contact and develop ongoingrelationships through the point of sale and beyond.• Work directly with customers to uncover needs for professional services andrecommend products and services based on those needs.

• Used live chat software to communicate with multiple customers for sales andsupport related requests.• Used consulting techniques to uncover needs of customers and make productrecommendations.

• Built relationships with multiple direct reports to discover their passion and helpachieve their goals.• Created a high energy, lively atmosphere that encompasses Go Daddy Core Values.• Coached agents on needs based selling to help them identify the customer’s currentsituation, future goals, and recommend products to help them achieve those goals.• Developed internal relationships with leadership across multiple departments.• Conducted team meetings, training and education, and 1 on 1 personal coachingwith agents to help refresh and improve their knowledge, and further build uponrelationships to discover and drive their passions.• Early adopter of new sales techniques and strategies.• Piloted new programs and worked with peers to implement them throughout thedepartment once deemed successful.

• Partnered with leadership across multiple departments to develop leadership skills• Proactively sought out feedback from peers, supervisors, managers and directors forprofessional development and continued improvement.• Branched outside of the office to learn skillsets from audiobooks on leadership.• Developed sales training to help agents uncover needs more efficiently.

• In an outbound call center sales environment, reached out to customers on behalf ofGo Daddy to thank them for their new and continued business and offer service tohelp them achieve their business goals.• Worked to establish rapport with the customer and uncover needs, thenrecommended products based off those needs.• Worked with teammates to coach and develop them to help them improve theirskills as sales representatives.

• Fielded inbound calls from customers for technical support and sales related issues.• Followed call flow to set proper expectations for the customer, and ensure that allissues were resolved during the call.• While troubleshooting, worked to uncover needs by asking customers about theirbusinesses, and gathering information to uncover needs for sales opportunities.