Analytics

Net Zero Cloud / Net Zero Marketplace:Building a net zero world together with organizations, ecopreneurs, and partners in a climate action hub, open to all. netzero.salesforce.comWe empower teams to reach their sustainability goals, from education through using carbon credits as part of a comprehensive sustainability strategy.

CRM Analytics (Tableau CRM):Creating new anomaly detection features in CRM Analytics + Slack integrations

Salesforce Field Service

Teaching as a PM Coach for XPROD300: Product Management Accelerated. Helping students grow and learn best practices in product management through experiential projects, case studies, and coaching sessions.

Operation Snow Leopard is a nonprofit founded by a group of veterans and civilian allies to support, evacuate, and resettle high-risk Afghan refugees. Our volunteer team helps Afghans being persecuted, including women leaders, human rights defenders, lawyers, journalists, interpreters, and other vulnerable minorities who have been left behind.We have been engaged in honoring our promise to our Afghan allies since August 2021. So far, the team has evacuated 1,600+ high-risk Afghans. We aim to evacuate at least 1000 more Afghans by January 2024. Learn more at operationsnowleopard.orgIn my role, I lead teams primarily in technology, but also in fundraising and other initiatives. We partner with many inspiring Afghans, volunteers, nonprofits, government leaders, veterans, and other deeply caring people.Please do not hesitate to reach out if you're interested in supporting this important initiative!

• MProduct is a resource-driven community that supports students at the University of Michigan interested in Product Management and entrepreneurship.• As our Education PM, I led a team of students who hosted seminars & workshops for 100+ members to develop skills in product management

In-App Guidance• Designed, created, and shipped two packages of customizable Salesforce reports and dashboards on the App Exchange, enabling admin insights to improve user adoption and learning experiences• Hosted customer interviews with Deloitte, IBM, Liberty Mutual, BNC Bancorp, ncino and others to iterate designs based on feedback, ensuring dashboards support a wide range of use cases from different admin personas• Created marketing collateral and guided the products through security review to ensure successful launch• Presented project and research findings to leadership including Bret Taylor, Co-CEO of Salesforcehttps://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000OMqLUEA1https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000G13VjUAJ

• Elected to lead national College Sailing as Vice President, the highest ranking undergraduate position• President of Midwest Sailing & Co-Captain of Michigan Sailing. Led executive boards across finance, fundraising, regatta planning, conflict resolution, recruiting, and diversity operations• Practiced & coached 25-30 hours each week, competing most weekends in both spring & fall; placed 1st in Midwest & 13th in fleet at College Sailing National Championship• Designed & implemented new website, generating 2x increase in recruiting class size

• Created specs for 3 new features for Redfin agents; collaborated with designers, developers, business leads and product managers to provide customer, agent and business value• Guided feature through development, alpha/beta tests & national release; measured success metrics & iterated based on feedback, enabling 100% rollout before end of internship• Made data-driven prioritization decisions using Usertesting.com, Heap, Google Analytics, Tableau, 5 surveys & in-person interviews, leading to features solving critical user needs• Partnered with developers to scope costs; recommended algorithmic decisions and avoided expensive schema changes, reducing implementation time & keeping spec costs under budget

• Served as product manager of 14-person team to develop MVP of program to support long-term opioid addiction recovery for people nationwide• Defined business model & value propositions to meet user needs; established goals, scope, and roadmaps; designed user interfaces in Sketch to create cohesive products• Guided implementation of agile Scrum methodology with 8 developers, shortening feedback loop & enabling MVP development in under 2 months• Pitched business case, customer problem, & product solution to CIO of UnitedHealth Care & other executives, securing portfolio prioritization

• Redesigned website using Photoshop & Illustrator, performed SEO analysis with Google Analytics and deployed site, ultimately elevating brand for target market & increasing traffic• Coded program that processes thousands of rows of qualitative client data into quantitative, digestible insights, saving team 40+ hours per month of manual processing• Coded 2nd program & financial model that interprets survey data and forecasts lifetime of travel financial planning; enabled deployment of new product offering to clients

• Organized studies, conducted surveys and analyzed data, revealing risk of competition to relationship satisfaction and how partners' perception of shared identity mitigates risk• Served as peer mentor in Michigan Research Community• Led diversity, equity, & inclusion seminars, and was recognized by community directors for improving community culture

• Collaborated with team & conducted primary research including interviews, site visits, and surveys, providing for new two-year marketing strategy to reach veterans in need• Presented research and marketing plan to Minnesota CFO & 16 Board Members• Launched plan statewide & improved leadership's understanding of veteran demographic

• Created recommendations for new Physical Therapy Super-Clinic through primary research including site visits and surveys, discovering value propositions unconsidered by leadership• Brainstormed with team and developed 3D architectural models for super-clinic options using AutoCAD Revit, enabling transfer of ideas to architect for final designs• Negotiated final research conclusions and recommendations with 12 Fairview Board Members & head of Fairview Orthopedics, resulting in approval of ideas and plan