Austin T. Email & Phone Number

Providence, Ut, Us

Logan, Utah, United States

Selected Achievements: • Doubled client retention• Increased sales by 357%• Achieved over $1+ million in annual cost savings.Duties:• Managed a $50 million customer operations budget, achieving significant cost savings.• Partnered with VP and human resources to ensure adequate staffing levels.• Developed and implemented efficiency systems, resulting in increased cross-sell and up-sell opportunities.• Oversaw the development of associates and supervisors of all skill levels by providing cross training ensuring achievement of KPIs and OKRs.• Working closely with C-Level Executives driving towards continuous improvement of both product quality and customer experience. • Maintaining a working knowledge of and complying with all company policies and procedures.• Contributing to a positive work culture shift and aiding in company morale.• Analyzing data and recommending new procedures to ensure maximum efficiency.

Logan, Utah, United States

-Co-Managed a team of 300+ individuals driving productivity and reducing process lags, resulting in a 15% efficiency increase.-Executed on-time, under-budget project management on complex issues for executive leadership.-Created systems between multiple business divisions to improve communications.-Responsible for all on-time forecasting and schedule for our entire department.

Logan, Utah, United States

- Led a team of 23 employees from one of the lowest-performing teams to the highest on the floor during my first month.- Monitored agent productivity, set challenging yet achievable goals to support visible individual progress. - Created individualized training plans for each team member to help them gain the valuable skills needed to exceed department standards.- Established clear and concise expectations.- Improved team quality scores in the first month by over 43% through careful coaching and training.