Austin Baker Email & Phone Number

Clearwater, Florida, United States

Oversee and acquire a high volume of renewal opportunities within assigned customer portfolioBe proactive when speaking with customers about their subscription renewal and any objections they might haveNegotiate with customers on opportunities to prevent churn and optimize the dollar amount renewedGenerate pricing quotes for renewals, add-ons, and upsells Meet and exceed retention quota of 85% and booking quota of 105%Maintain impeccable administration of assigned opportunities within SalesforceCommunicate with CSMs and managers to optimize the customer’s renewal experience

Tampa, Florida

Promoted to a Senior Advisor role specializing in retention and revenue assurance in June 2019. I analyze intelligence and data gathered to better understand the needs of our customers. The Retention Specialist is a role with the Customer Projects team which is a part of the Customer Experience department. I am currently working on several small projects.

Tampa, Florida

I was a part of the Customer Performance team in the Customer Experience department at Actsoft, Inc. I assisted new and current customers with training and daily account management. I helped Actsoft's customers utilize the suite of mobile resource management products Actsoft has created.

East Lake, Florida, United States

• Acquired and developed the knowledge and skills to successfully fulfill daily routines and tasks, while completing and/or delivering customer(s) order(s) • Improved upon communication, speed of service, and conflict resolution skills with guests and co-workers • Acquired the knowledge to operate the point of sale and the espresso machines

Tampa, Florida

• Managed a high volume of calls and chats simultaneously• Determined a patient’s needs to provide a quality customer experience by providing information or connecting them to the correct department or care representative• Acquired and provided product/service information to patients in a timely manner• Created new patient records and maintained existing patient information in Salesforce• Communicated with fellow team members and managers daily by living and promoting the CHOICE values system

Cafe Intermezzo- Midtown

• Communicated with manager(s) to execute and complete daily tasks as the only barista on shift• Identified any problems and then communicated and/or collaborated with manager on duty to resolve any situation(s) • Ensured guests received their order within the established 5-minute standard

Tallahassee, Florida Area

I worked for ARAMARK on FSU's campus. I worked at two locations. I started out at Salad Creations and then transitioned to a Starbucks. Both were located on FSU's campus. In the positions I was constantly engaged with customers. I gained more customer service experience. I worked with fellow students and we worked to help operate the store to make a profit and meet our customer's needs.

Palm Harbor, Fl

I was a cashier at The Home Depot in Palm Harbor, FL. I handled the customer's money and dealt with a multitude of customers every day. i gained more customer experience and gained more experience in managing money.

Palm Harbor, Fl

This was my first job. I started here May of 2007 and worked here till May of 2009. This was a great first job. I started as a bagger in the Front End and then I sought after and gained training in cashiering in the Front End of the store I was working at. I learned a lot of valuable lessons at this position. I learned the importance of customer service/relations and the value of hard work.

Technical Certificate, Network Security

I pursued a certificate in Cyber Security at PHSC. I have finished this program as of May 2020. I am excited to see how this recent.

Bachelor Of Science (B.S.), International Affairs, Senior

Activities and Societies: Kappa Upsilon Chi, The NavigatorsInternational Affairs is an interdisciplinary program within the College.