Avtar Singh Email & Phone Number

United States

• $4.5 Millon in Yearly Sales • Support the talent development of front-line Team Members, Managers, and General Managers • Source, maintain, and manage over 130 Team Members and Certified Trainers• Creating a standard for scheduling for 130 Team Members and Certified Trainers that meet and exceed labor cost and performance • Drive year-over-year business growth while leading operations, strategic vision, and long-range planning • Set and enforce performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction • Elevate restaurant performance through coaching and development to achieve Diamond Club Honor • Partnering with managers when yearly reviews for team members are executed• Built a strong relationship with guests to create clientele • Ensure the restaurant is up to Total Quality Standards and surpass requirements for random visits • Closely monitoring the training process in the restaurant to ensure standards with Certified Trainers • Creating a welcoming workplace environment by celebrating achievements, anniversaries, birthdays, and other accomplishments • Handle situations with guests and/or teams members with Humans Resources, and address the problem correctly • Manage food and beverage costs through monitoring inventory systems monthly • Setting systems in making sure food and beverage waste is within the threshold • Led 4 New Restaurants in their Opening Process throughout Virginia • Took point to train a Direct of Operations transferring from a different Darden Concept • Trained over 30 Managers and General Managers • Implement a Beverage and Sales seminar for 130 Managers • Chosen as a high performing General Manager to go to the Culinary Institute of Tuscany

• Motivated staff to perform at peak efficiency as a Culinary, Service, and LBO Manager • Implemented programs to focus on training and development programs • Ensured a good quality of workplaces with team member check-ins and reviews • Conducted one-on-one interviews to hire team members to play essential roles for workflow and team support • Facilitated quarterly team member meetings to discuss operational strengths and opportunities while recognizing team members excelling in their positions • Created schedules that meet departmental needs based on business and traffic needs • Set department schedules for 40 team members by planning and designating shifts and hours

• Worked alongside team members and managers to deliver peak guest satisfaction and experience • Orchestrated positive customer experience at all stages by overseeing every area of operation • Conducted team member training and promotions to help grow within the restaurant • Mentored other General Managers in the area with restaurant processes • Lead the region with menu change training and execution • Created a diverse environment for training and a structured team environment

Manhattan, New York, United States

• Planned, marketed coordinated, and administered hotel services such as catering and accommodation facilities • Staffed, trained, and managed 40 union employees in creating • Helped open another restaurant within the hotel to create a versatile ambiance • Created elite clientele with superior guest experience within the hotel and restaurant• Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans year after year• Understood hotel management best practices and relevant laws and guidelines • Collaborated with external parties such as suppliers, travel agencies, event/conference planners etc.