Anthony Flowers Email and Phone Number

English II- 10th grade with a focus on literacy and closing the gap in grade-level reading and writing.

-Tier 2 Technical Support-Provide technical support to the over 10,000 students and faculty in over 20 Graduate and Doctorate degree programs. Support technology ranging from Android and iOS mobile devices to PC/ Mac OS x operating systems.Provide analytics to advance efficiency, address business needs and to seek trends in service.Create and review knowledge for database created for internal and external customers.Establish and maintain correspondence with vendor contacts and addressing application issues.

-Tier 2 Technical Support-Involved with server recoveries and server back ups.Provided technical and communications support for over 1,000 Publix retail locations.Assisted with monitoring local and remote servers for company with over 100,000 employees.Responsible for over 20 employees in assigning network monitoring and analytics.Monitored data and telecommunications systems company-wide.

-Front Office Manager-Directed over 20 employees in daily hotel operations.Coordinated the interviewing/hiring and training of incoming employees.Managed all office operations as well as the housekeeping operations.Utilized my customer service expertise in handling customer complaints and issues.Prepared and processed night audit information and bookkeeping.Provided stellar guest services in a four diamond hotel with over 150 rooms.