Ayla Yang Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston

Boston, Massachusetts, United States

Woodcliff Lake, Nj

Ensured optimum functionality of leads management system of BMW NA in addition to development and monitoring of reporting strategy for prompt communication of reports. Collaborated with several dealers to resolve identified and mission-critical issues.Key Accomplishments:• Examined reporting of CRM, sales, dealers, and field team to ensure smooth flow of information for robust operations management.• Ensured delivery of accurate lead information for both BMW and MINI by verifying the authenticity. • Coordinated different retail CRM projects allocated by manger of CRM retail.

Ridgefield Park, Nj

Collaborated to identify the errors, collect requisites for business, perform operational process analysis, and develop solutions with executive management, stakeholders, and co-workers. Served as a key personal for alliance partners and affiliated enterprises with Samsung in order to mitigate the gaps in B2B solutions.Aided in data gathering on ETL for the management by taking part in creation and representation of informative reports.

Ridgefield Park, Nj

Designed record input interfaces, reporting systems, warehoused practices, and databases. Upheld the support delivered for multiple ERP systems. Presented results and operational progress utilizing Visual Basic scripts, Excel, SSIS, and SQL by performing thorough analysis. Coordinated strategic planning, risk management, and forecasting for pending issues to CSD groups, Korea HQ, and SDS America. Facilitated allocated groups within HQ’s customer service business for the improvement of processes, policy/procedure, and IT management. Generated techniques and developed short-term and long-term resolutions by way of offering root cause and cross-functional analysis as well as initiative issue resolutions.Key Accomplishments:• Evaluated B2B and industry necessities to manage the marketing system while acting as systems admin.• Carried out quality assurance and functionality test on the softwares installed for CRM system to provide end-user training manual.• Promoted new processes and functionality of SRM/CRM to the end-users.• Developed and implemented performance indicators metrics for over 1,000 partners using periodic analysis.• Identified and resolved errors of operational data by executing sophisticate ad-hoc or current installed custom analysis for product support departments, enterprise business, and consumer business.

New York, Ny

- Improved accuracy of indicative data by working with manufacturer and textile companies in New York.- Accomplished team endeavors and objectives in Daegu, Korea via coordinating sales planning, loss prevention, corporate programs, extensive marketing, and planning merchandising functions.- Provided marketing information on biannual sales conferences and coordinated presentations in New York.

Bs

Education record