Alexsandria Z. Email & Phone Number

Anoka, Mn, Us

Anoka, Mn, Us

Anoka, Mn, Us

Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtimeProven ability to integrate old systems and databases with new software applications and advanced technologyMaintain 5 Power 8 LPARs, 100 Windows VMs, 4 firewalls, and 30 Cisco switches with full responsibility for 100% system uptimeManage the budget, procurement, distribution, and implementation of 250 workstations, laptops, and tablets, along with 50 mobile assets and 20 home officesSetup and maintained LAN connectivity and wireless networksAssisted in the implementation of a new Cisco phone systemDesigned and implemented ticketing software for the IT teamPlanned and lead company wide network infrastructure projects, such as rebuild of the ADP payroll system

Anoka, Mn, Us

Researched and resolved issues/inquiries within a timely mannerInstalled application servers as well as configured and deployed desktop hardware and software into the new network environmentConfigured end user devices such as laptops/desktops, printers, and shared office equipmentTrained staff on hardware and software technologies

Minneapolis, Mn, Us

Provided AS/400 Support – Printers/User Profiles/Report Writing/SpoolFlexAdministered Windows Server and maintenance including Active Directory and Group PolicyTest programs in development providing solutions to enhance productivity for the users

Minneapolis, Mn, Us

Provide technical support to users via telephone, email and through ticketsAnalyze and troubleshoot software and hardware issuesCreate help desk documentation with step by step instructions on problem resolving techniquesInstalled operating system, software, antiviruses and patchesRebuild and reconfigure old computers

Minnetonka, Mn, Us

Analyzing and self-determining if transactions are fraudulent and should be canceled and refunded, are justifiably valid and should be processed.Partnering and communicating with banks and customers to validate information and confirm authorization for the order; and with vendors to cancel orders.Monitoring numerous real-time queues and analyzing high-risk transactions from specified point-of-sale within an ecommerce business portfolio. Maintaining and exceeding established standards for customer service, and resolving complex issues.Independently determines if transactions are fraudulent and should be canceled and refunded, are legitimate and should be processed and fulfilled.Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.

Supervise 13 personnel - delegate daily tasks - verify completion and quality of workTrain new employees - provide one-on-one training - adhere to training plan - ensure new personnel are given the tools to succeedCreate employee schedule - Filling all shifts while balancing employee needs Reconcile daily shifts at beginning and end of each day; along with daily paperwork

Monitored children with autism - provided care based on individual needsOrganized and participated in recreational activitiesInitiated measures to control behavior Supported children’s emotional and social development - encouraging the understanding of others positive self-concepts