Bagel Kam Email & Phone Number

London, GB

London, GB

Singapore, SG

Singapore, SG

Ematic Solutions is a marketing and technology consultancy. We excel in boosting B2C brands through innovative marketing and SaaS solutions, focusing on customised, ROI-driven strategies. We don’t do “pie in the sky” and we don’t “sell the dream”. We are practical-minded marketers who look to solve real-world problems while building towards the future.

Singapore, SG

• Stepping into the Country Manager shoes, I navigated broader responsibilities but found the greatest joy in our shared achievements and the positive impact we made for our customers. Something I'm proud of during my.
• Spearheaded customer success initiatives across Hong Kong, Taiwan, and Greater China, driving a 5x ARR increase over five years. This underscores our dedication to delivering exceptional value and building long-term.
• Oversaw budget and P&L responsibilities, ensuring financial robustness and growth sustainability.
• Led strategic planning and execution, aligning our goals with market opportunities and customer insights to foster continuous improvement and satisfaction.
• Managed a growing team, scaling from hands-on client management to overseeing a 35-member team (for the Greater China office). This involved recruitment, training, team formation, and culture building, enhancing.
• Championed data-driven strategies to boost customer engagement and retention, employing analytics to drive decisions and demonstrate tangible ROI to our clients.

Singapore, SG

As a Regional Lead, I got to blend diverse cultures and approaches, learning as much as I led. It was an adventure in strategic growth and personal development, all centered around customer happiness.

Singapore, SG

Moving up to Customer Success Lead, I embraced the chance to guide our growing team. It was all about connecting, supporting each other, and celebrating our wins together, big or small.

Singapore, SG

Starting as a Customer Success Manager, I fondly remember the early days of tackling challenges head-on with a small, dedicated team. We did a lot with a little, and those moments of teamwork and triumph really stick with me.

Hong Kong, HK

• Transitioning from corporate life in Singapore to a startup environment in Hong Kong, I embraced the agile and fast-paced culture at Bindo, a B2B SaaS company. My role in Customer Success rapidly advanced to a team.
• Excelled in leading a 10-member team to develop and implement customer success strategies and team management, emphasising agility and resourcefulness.
• Championed the customer onboarding process, from conducting product training to maintaining constant communication, ensuring a smooth adoption phase for our products.
• Conducted regular check-ins, built strong customer relationships, and provided ongoing product support, re-training, and channeled customer feedback to product developers to enhance customer satisfaction and retention.
• Successfully managed multiple key accounts, including Miramar Group, Goldin Group, Jamie's Italian, The Coffee Academics, and Le Pain Quotidien, across Hong Kong and Singapore.
• Fostered a culture of agility and cross-functional collaboration, aligning sales, support, and development teams to drive customer success and operational excellence.

Amsterdam, Noord-Holland, NL

• Promoted within a year to a more responsible role, integrating data analytics with day-to-day operations management to enhance business development and operational efficiency.
• Managed a comprehensive database of healthcare equipment and contracts across ASEAN, ANZ, and Korea, ensuring operational efficiency and compliance.
• Utilised data analytics to inform decisions on contract renewals and business development, while also optimising internal processes.
• Recommended workflow improvements based on data-driven insights, frequently applying Lean Thinking principles to enhance operational efficiency.
• Fostered cross-departmental collaboration, ensuring cohesive support between sales, call center, engineering, and finance teams.

Amsterdam, Noord-Holland, NL

• At Philips Healthcare, a leader in health technology, I started my first full-time role in Singapore, significantly developing my expertise in data analytics, project management, and a client-driven approach.
• Developed data analysis and advanced Excel skills, focusing on healthcare data cleaning and analysis to support decision-making processes and generate insightful reports on healthcare equipment market trends.
• Led the digital reorganisation of post-sales documentation, enhancing the end-to-end process efficiency. This role also provided the opportunity to take a Lean Thinking course, which helped improve my process.

Montreal, Quebec, CA

At AIESEC, a global youth-led organisation focused on empowering young people for social impact, I led talent management initiatives that profoundly influenced my understanding of internationalism and shaped my leadership style. I honed skills in strategic thinking, public speaking, event management, and talent development. My commitment to AIESEC extends.

Montreal, Quebec, CA

Zurich, Zurich, CH

• DKSH is a Swiss holding company specialising in market expansion services. Although its headquarters is in Zurich, DKSH is deeply rooted in communities all across the Asia Pacific region.My internship in the HR.
• Directly reported to the HR Manager, supporting over 900 employees in the Hong Kong office and logistics centres, enhancing my skills in large-scale HR operations.
• Utilized Excel and SAP ERP for efficient data management, improving HR process accuracy in compensation and benefits aspect.
• Aided in organising HR events, strengthening my event management capabilities and fostering corporate culture.

Bachelor Of Business Administration (Bba), International Business

Exchange Program, International Marketing, Human Resources