Balbin Jörlid Email & Phone Number

Minneapolis, Mn, Us

Sales Engineer to Territory Account Managers in the Nordics & CEE Region

Austin, Tx, Us

Östersund, Se

- Pre Sales- Ensure all customer projects are delivered on-time, within scope and within budget- Successfully manage and build long term relationships with customers - Prepare databases and perform installations based on customer data- Work closely with customers to define customized settings in ProScheduler suitable for each customer’s operation- Knowledge Management (KCS) Methodology- Customer and partner training's - Perform product tests and assist in documenting the product- Proactively work with customers to build long term customer relations and loyaltyLoxysoft is a leading provider of systems for Contact Center, Telemarketing and Workforce Management. With more than 25 years of experience in the industry, we offer robust, enterprise-class solutions, scalable from small to large businesses with omnichannel and multisite environments. We empower companies and organizations with world class customer service and sales!https://www.loxysoft.com/proscheduler-wfm/

Stockholm, Se

- Workforce Management- Workforce Optimization and Mobile Application- Payroll Administration, Secure data flows between WFM to SAP Finance, SAP HCM- Security in User Access Control, Data Validation- Software configuration for WFO - Personal accounts- Adherence, Internal and External Reporting, Business Intelligence, Group report/Invoicing- Support HR and Finance for Payroll, Absence and Cost.- Support Resource Planners and Schedulers in Operational aspects- WFM End User training to ensure Operational knowledge- Represent the region in Global ProjectsWorkforce Manager at Transcom and member of Operations Improvement Team for the northern region. Transcom region north Europe consists of six countries; Sweden, Norway, Netherlands, Estonia, Lithuania and Latvia. Altogether we are more than 5 000 employees in 12 sites.Main areas is Business Process Management for Change Request, Workforce Management, Reporting and Billing, Software Security, Configuration and data flow, Six Sigma support to Operations, HR, Finance and Sales.www.transcom.com

Stockholm, Se

Stockholm, Se

• Real Time Management Process• WFM Setup & Administration• Workforce Optimization and Reporting• WFM Educator• eSchedule Planner Administration (Empower)• ME Call Design Application• Process Documentation• Business Intelligence reporting• ACD, CMS Administration (AVAYA)

Stockholm, Se

The purpose of the Real Time Management is to constantly monitor production to quickly be able to act in such a way that can meet service levels and lead times throughout the day. Acting is the key to maintaining control and quickly gets to grips with the wide variety of situations. It is therefore important to act on problems in the short time, but also analyzing what variations may have limited impact on long-term and act upon it.● Responsible for real time monitoring Focus on effectively lead and manage the daily operations.● Strive for high efficiency in the areas of production management, KPI achievement, Schedule, Performance and real time controlo Fault report and monitor operation downtimeo Future schedule changes, seat management & efficiency● Communication at all levels within our organization for improvement and greater efficiency● Inform Business Manager in case of larger operational deviations● Maintain communication with Resource planners regarding activity plan for improved scheduling● Continuously review and proactively suggest improvements and procedures.

Stockholm, Se

CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite and competent. CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.