While MY ATI Client portal is a primary responsibility, I also manage all the IT needs for ATI and support our various teams throughout Maryland, D.C., and Virginia. I enjoy coaching and training our employees and helping them find new ways to contribute to ATI.My top five strengths from Gallup CliftonStrengths:Restorative | Achiever | Relator | Context | Strategic At ATI, we offer one solution for those challenges:Web portal technology that makes managing turns faster and easier GPS Dispatched TeamsInstant updates to your phone or emailOnline scheduling and job changes right from your handheld deviceState of the art equipment & refinishing productsOur specialties include: Tub, tile, and countertop refinishing Carpet Cleaning and RestorationRepair and Punch-OutPainting Janitorial Cleaning

Served as a Assistant Manager/ Floating Assistant manager at various locations based on needs of the business. Helped bring the store being ranked #1 in overall sales for eom October amongst all stores in Maryland, D.C. and northern Virginia. Manage and execute 30-day plan at underperforming, regionally bottom ranked Arlington sales location to increase sales close rates and meet KPIs. Manage and train employees on proprietary commissions tracking tool, inventory management systems, customer databases, sales systems, business tool lookup systems, customer survey feedback system; train employees in performing sales-related data and price plan analysis.Lead weekly coaching meetings with sales representatives; analyse individual sales and performance on on-going, daily basis; develop metrics-driven action items and subsequent individual performance improvement plan; analyse and measure individual employees’ sales metrics.Develop and implement business/sales procedures:Implement procedures to enable employees to adhere to activation compliance standards during sales.Manage customer service/sales process.Ensure compliance with all company procedures and operational guidelines: Monitor discounts/credits on customer accounts in order to minimize/reduce costs and maintain profitability.Business accounts management: Oversee sales operations in adhering to goal of 20% increase in new lines of business accounts: Generate, track, and follow up on business leads and business account sale closes.Support monthly and quarterly Washington D.C. metro area ASMs (assistant sales management meetings) to review all areas of business—including KPIs, risk management, business development, and sales/business procedures.Conduct weekly audits to ensure store is compliant with business guidelines.Perform bill reworks and account analysis for both consumer and business accounts.

Supervised customer care representatives, support of sales staff with supplies, and inventory control.Monitored and ensured compliance with company policiesAssisted customers with customer services and sales; utilize product knowledge to serve as employee resource for escalated customer issues and related troubleshooting.Managed demo account phones and call center-like process in addressing customer requests and performing queries/researches.

Support product sales and sales queue/house account in order to meet store-wide KPI.Manage exchanges and refunds, cash management properties, deposit verification, inventory controls, and store business operations.

Supported inventory control and customer service.