Barbara Spencer Email & Phone Number

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Remote

Remote

Remote

Cleveland, Oh

Led a team of twenty advisors located at eight campus locations throughout Michigan. Executed the strategic vision and objectives for the OneStop Center, which included advising, limited transaction processing for academic, financial aid, and student accounts receivable divisions in a face-to-face and call center environment. Led all aspects of Integrated Student Services, including OneStop offices, Student Support and Centralized Support operations. Trained staff on CRM system for tracking and reporting. Coordinated internal and external communications for registration, financial aid, and student accounts. Continuously evaluated policies and services to ensure compliance, quality, efficiency and effectiveness of operations. Managed all personnel functions for employees in the department related to hiring, training, coaching, supervision and evaluation. Evaluated technical needs and enhancements used in student services administration and incorporated improvements and modifications where appropriate. Developed an assessment and evaluation plan for department operation.

Oversaw all aspects of student affairs, with responsibility for attainment of college goals and objectives. Led the development of annual departmental strategic plan and budget. Worked closely with students to resolve student complaints and misconduct issues. Managed Career Services Advisor and held accountable for job placement goals. Oversaw Student Disabilities Services responsible for providing accommodation services. Managed Student Housing Staff and exceeded targeted housing goals and housing activities. Created student life cycle process and supervised Academic Advising staff. Delivered quarterly faculty and staff training on campus safety and classroom management, in addition to quarterly workshops promoting co-curricular Campus Services to students and staff.Key Achievements• Served as Chair of Graduation, Safety, and Community Outreach Committees.• Taught Graphic Design Career Development courses• Created Veterans Resource Room • Designed and delivered New Student Orientation sessions• Established Campus Student Ambassadors to assist in quarterly campus newsletters, community outreach and attend campus events• Responsible for the development of annual departmental strategic plan and budget• Increased student engagement by establishing student clubs and organizations.• Acted as Principle Designated International Certifying Official for SEVIS registration.

Elected official for South Lyon Community Schools. The focus of the School Board is to establish programs and policies to improve the educational achievement of the District and within the financial limitations of the District. The primary functions of the Board include:* Educating Students.* Providing for the safety and welfare of all students while at school or at a school- sponsored activity or while enroute to or from school or a school- sponsored activity.* Acquiring, constructing, maintaining, repairing, renovating, disposing of, or conveying school property, facilities, equipment, technology, or furnishings.* Hiring, contracting for, scheduling, supervising, or terminating employees, independent contractors, and others to carry out District powers.* Receiving, accounting for, investing, or expending District money; borrowing money and pledging District funds for repayment; and qualifying for State- School Aid and other public or private money from local, regional, State, or Federal sources.

Managed activities of financial aid, student services and operations staff, with additional responsibility for tracking and maintaining campus budget. Trained staff in increasing student retention, tracked and maintained campus re-entries, and monitored campus classes to maintain optimal class size. Worked closely with Admissions Director regarding rollout of new programs. Served as campus security and compliance officerKey Achievements• Played key role in expansion of additional Campus Learning Center.Associate Director of Finance (11/2006 – 06/2007)Supported development of campus financial policies and procedures in accordance with specified guidelines. Analyzed and interpreted financial reports to determine department’s strategic plan, and assisted in coordination of annual and semi-annual budget. Generated and audited monthly general ledger reports, month-end accounting entries, and reconciliation of budget variance. Key Achievements• Ensured campus profitability by closely monitoring campus expense and revenue streams.• Fulfilled prior roles of Financial Services Manager (06/2005 – 10/2006), Student Services Counselor, Livonia and Ann Arbor, MI (10/2002 – 05/2005), and Enrollment Counselor, Livonia, MI (10/2001 – 10/2002)

Master Of Management - Mm, Human Resources

Master Of Arts - Ma, Adult Education

Bachelor’S Degree, Business Administration And Management

Activities and Societies: President, Student Council Member, American Marketing Association