Barbara Goodwin Email & Phone Number

Mclean Va

Richmond, Virginia Area

Enhanced effectiveness of CEO and members of leadership team through organizational and administrative support of healthcare security company (staff of over 800). Proactively managed schedule for CEO including meeting preparations, travel itineraries, reports, research and documentation. Supported executive team of 7 that included facilitation of communications, managing multiple calendars and travel arrangements, and maintaining the company pipeline. Accomplishments include:• Successfully manage multiple calendars and all communications coordination• Coordinate weekly presentations for CEO covering over eight sites and over 250 staff members• Assist with documents and presentations for quarterly updates to our clients• Schedule on-boarding of new staff for a seamless transition into client sites• Elevate client relationships with consistent follow up and communication• Improve communication between leadership team and staff• Lead daily leadership team meetings

Provided high-level support to President of not-for-profit organization (staff of 109) focused on group home housing for children ages 5 -18. Perform a variety of functions to include liaison between executive team and staff, assisting in sales and marketing initiatives, authoring organizational newsletter, travel/expense management, managing multiple calendars and coordinating meetings and events. Collaborated with President and Vice Presidents to plan/manage schedules and oversee daily activity across organization, while consistently developing operational enhancements to improve office efficiency. • Increased donor commitment by $10,000 through campus tour invitations and exposure (within first three months of employment). These monies were used for technology upgrades throughout our facility.• Directed and supported IT infrastructure project involving campus wide upgrade. Acted as liaison between IT Company, Directors, and Staff.• Documented discussions in numerous quarterly committee meetings to include: Board of Governors, Strategic Direction, Foundation Board and Philanthropy committees • Developed records and tracking for office supplies and equipment in effort to reduce costs • Coordinated events and assist Marketing and Philanthropy Departments thus reducing their headcount need

Served as executive support to the owner/management team and was primary liaison between customers and staff to ensure a positive business relationship. Managed calendars and travel for staff, while also responsible for office supply procurement.•Established a reputation for producing a positive environment and generating high quality results. Surpassed expectations on all reviews with the executive team. •Boosted staff morale by planning seasonal and congratulatory events, to include building individual recognition programs•Created company branded marketing tools and reduced costs by eliminating outside expenses•Teamed with recruiters on vetting employee lead references and interview coordination•Reduced office supply costs by 40% monthly

Primary contact for patients and guests in a rapidly expanding therapy practice. Extensive knowledge of medical insurance benefits and billing. Sound communication management and organizational skills required. Processed patient and guarantor payments, trained new employees, and responsible for updating and maintaining patient forms.•Oversaw relationship with patients and referring physicians directly resulting in growth of office•Impacted referral base by increasing community awareness of our new office, and building trust in Physical Therapist and the organization•Earned recognition for office by successfully processing data entry, collecting copayments timely, and obtaining insurance authorization as required prior to service•Improved efficiency of Billing Dept. by recovering over $7500 quarterly in outstanding patient/insurance balances

Rochester, Ny

Accountable for leadership in day-to-day operations of a retail store that offered customers ingredients/guidance to prepare meals in-store for future consumption. Highly skilled in overseeing store operations and achieving set goals. Selected and trained a staff of 10 in a fast paced and growing industry. Responsible for sales, inventory, health safety and finances of store while ensuring superior customer service.• Led by example in giving superior customer service to new and existing guests• Successfully increased sales monthly by 75% via planning and managing monthly events • Created a set of strategies that helped minimize store costs thereby increasing profits

Rochester, Ny

Client ServicesImmersed in diverse banking operations through multiple roles in these Departments: Personal Banking, Customer Call Center Operations, Research and Resolutions, Collections and Claims. Additionally assisted on special projects in IT testing and Loan Origination.• Maintained a 100% review monthly on customer service calls while responding to student, parent, college, and guarantor inquiries. Hands on experience in providing exceptional customer service and resolving clients’ accounts issues• Promoted to Investigations Department. Acted on financial inquiries, and solely responsible for replying to and handling of sensitive letters to Bank President. • Continuously requested by other departments to lead/assist on special projects to reduce errors and costs within the organization

Communications

Associates Degree, Business, Management, Marketing, And Related Support Services