Bárbara D. Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, England, United Kingdom

- Perform routine checks of transactions, speaking directly to customers, updating accounts as needed on both inbound and outbound calls, keeping to regulatory and business requirements,- Forward details of suspicious cases for further investigation, if required,- Liaise with other departments to resolve complicated cases,- Password resets (for colleagues and customers), resolving queries and issues where needed,- Perform all actions compliantly to fulfil RBS Group procedures and regulatory obligations,- Targeted on AHT/KPI's/Quality of Service,- Promote ideas for continual improvement.

County Dublin, Ireland

- Display strong interpersonal, verbal and written communication skills guided by as a strong degree of empathy, - Make well balance decisions and personal driven to be an effect advocate for the clients community, - Display a strong bias to doing what is right for clients community in supporting clients mission, - Respond to disputes with high quality, speed, empathy and accuracy, - Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users, - Gather, analyse and utilize relevant data develop ways improving the overall user experience on the site, - Identify inefficiencies in workflows and suggest solutions, - Recognise trends and patterns within large data sets, and escalate issues outside the company policy to the global team as they arise, - Maintain high performance and quality autonomously while reviewing content, - Quickly absorb knowledge and adapt to continually evolving set of provided training materials.

- Deliver excellent customer service to Bloomberg customers and internal departments to make the information comparable to investors around the world who use Bloomberg Terminal make the right investment decisions; - Responsible for researching and analysing financial data of a portfolio of companies across the various products & geographies for Bloomberg´s Fundamentals product;- Analyzing financial reports, capturing accurately reference data, breakdowns, KPIs and charges or abnormal items, - Reconcile the data to the Bloomberg standardisation, - Respecting deadlines and publish the data with a high standard of quality and productivity,- Working on reports with different accounting standards, mainly IFRS/IAS and US GAAP, - Analyzing financial reports from LATAM, USA, UK and some asian countries, - Maintain the quality of the database from a macro perspective and ensure the efficiency of the data management workflow to reach the highest level of timeliness and accuracy to Bloomberg clients.

- Check agreements between Microsoft and partners (European Countries) - Data entry on tools for validation and on unified validation system (COSMIC CRM SAAS) - Spotting possible problems and managing the same - Check for credit approvals (SAP ) - Provided information about company services and products on a daily basis. - Managed customer’s order and processed data using a CRM. - Working with all level of the organization as well as the Company's partners to meet customer business needs. - Completing analysis and investigation of queries related to specific Microsoft Business Programs. - Suggesting more efficient ways for processing of work; learning new areas for possible future ownership. - Review Agreements & Orders to ensure all legal requirements are met & documentation is complete.

São Paulo E Região, Brasil

- Promoted by management and invited to join the investment advisor team.- CPA 20 (Certification Anbima Professional - Anbima is intended to certify professionals engaged in the marketing and distribution of investment products directly to qualified investors, branch managers that serve private corporate, investors institutional, and professionals that serve the same segments in call center).- Outbound calls from customers, helping and answering queries that all referred to investments consulting. Giving them the opportunity to invest in one of the best investments funds, according with customer profile, always drawing dreams together for the future with the best profitable investments.

São Paulo E Região, Brasil

- Invited to join WMS (Wealth Management & Services) team,-Responsable for bank’s branches account manager support for they can be confident when they are face to face with the customer to explain all types of investment in the clearest way to invest their money with competence.

São Paulo E Região, Brasil

-Promoted as Mortgage Analyst,-Analyse buyer/seller/Home documents - Support for co-workers, answering queries and informing which documents they need to advice the buyers to conclude the contract as soon as possible, helping our customers accomplish their dream to buy a house.

São Paulo E Região, Brasil

-Inbounds calls in a call center with over 400 attendants- 240 calls a day- 1.97 seconds - average service time-Coordinator backup in absence, - Opportunity to learn how to show my skills, give my best and learn in a fast environment-Transactions as money transfer, mobile phone recharge, payments in general,-Answer all queries and explain about bank statement,- Sell credit cards, account insurance (bank produts in general)- Show to the customer the value to have a life insurance as we never know what can happens in the future,- Target is always the best customer service, smile in voice, be courteous to the customer be delighted and always remember our brand, praising for a good customer service, saying it has overcome expectations.

Mba Management Accounting And Control

Bachelor Of Business Administration (B.B.A.), Business Administration