World's #1 integrated CRM platform that gives all departments - including marketing, sales, commerce and service - a single, shared view of every customer.Hogan Assessment Certified (2023-present)Trained Trailblazer Ranch Facilitator (2022-present)Trained High Impact Teaming Facilitator (2021-present)Trained Internal Coach (2021-present)

Promoted to Global Escalation Leadership after one year as AMER Team Lead for our Customer Escalation Manager (CEM) Team. Managing the AMER team in their day-to-day escalations and overall strategic direction. Responsible for their growth and development at Salesforce. Continuing to build operational excellence for our global customer-facing program. CSG Mentor Circle: Circle Lead (2023)Careerfest Talent Talks: Best Practices Panelist (2022)Great Leader Pathways Graduate: Leaders of IC's (2022)Great Leader Pathways Graduate: Leaders of Leaders (2022)

Tasked with building the first global customer-facing Escalation Manager (CEM) Team at Salesforce. Collaborated with internal stakeholders to build all processes, playbooks, onboarding and enablement. Day-to-day lead for our AMER Team acting as a strategic business partner working to resolve business stopping issues. Maintained an 85% Save Rate.Accelerate Aspiring Leader Journey (June 2021 Graduate)SoCal Culture Guide Committee Member (2020-21)Women in Customer Success Leadership (2020-21)Leading for Success Table Coach (March 2021)

Rapidly mobilized the relevant internal teams across the Salesforce ecosystem to resolve key customer issues resulting in over 90% customer retention.Diagnosed incident root cause to help the organization remain proactive in applying these findings and minimizing future customer escalations.

Developed global training for Red Accounts and the first end to end team enablement for Escalation Managers.

Managed on-boarding, adoption and retention of Fortune 500 customers accounting for over $4 M in ACV for the Marketing Cloud.My clients included: HP, Toyota, Symantec, Warner Bros., Autodesk, Disney, Allergan, Universal Music Group and AMN Healthcare.

Collaborated with the internal account team in delivering growth opportunities, where in 2013, ACV was either maintained or grew anywhere from 20-300%.

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To help meet the challenge of an increasingly competitive business environment, the College of Business Administration (CoBA) created a program that enables students to round out their business knowledge by developing personal and professional success skills.Executives in Residence coach and/or instruct students in an accredited Business Professional Development course to fulfill their requirements and hone the necessary soft skills needed to differentiate themselves from numerous graduates across the nation.Led the curriculum and coach students 1:1 for a 15-week BUS 300: Business Professional Development Program. Course content included:- Teamwork, Collaboration & Networking- Informational Interviews, Written Communication & Business Professionalism- Career Leader Self-Assessment & Career Decision Making- Resumes & Cover Letters- Interpersonal Communication & Professional Presentations- Career Exploration & Occupational Research- Goal Setting & Individual Development Plans- Job Search Strategies & LinkedIn- Job Interviewing & post Job Offer- Professional Etiquette & Emotional IQs

Matrix is an asset-based finance company specializing in business equipment and working capital leases ranging from $500 to $5,000,000. Prospected new clients and managed existing clients/vendors, contributing to company exceeding budget in the Q1 2012.

Activa is a North American sports and entertainment marketing company that specializes in creating licensed sales promotions that activate sponsorships and brands to enhance sales. Managed team, sponsor and client accounts and executed full scale media campaigns.Licensing Partners included: NFL/PA, MLB/P, NBA, NHL/PA, Hockey Canada, Lucas Films, and Warner Bros.Expanded market reach to include over 10 new markets which generated $1 million in net new profit.Managed sales team to assist them in achieving their annual sales target of over $7 million.

Analyzed market data and prepared and pitched sales presentations to current and prospective clients.Prepared budgets, parameters for negotiation and executed agreements with leagues, players associations, teams, suppliers, retailers and media partners.

Developed integrated media and merchandising programs valued between $250 k and $1 million.Oversaw the creative and design of print, TV, radio, web advertisements, social media and point of sale.

Sport BC is the engine driving amateur sport in British Columbia. Mobilized Sport BC membership to "Get the Yes Vote Out" which led to the first ever successful Olympic Plebiscite and a 64% majority vote.Team 1040 Sports Radio is the only all talk sports radio station in Vancouver.Executed over 20 golf tournaments and helped contribute to the increased number of sponsors, participants and prizes in the 2004 Men's Night Series.BC Soccer Association is the governing body of adult and youth soccer in British Columbia. Managed their Annual AGM with over 200 delegates.

The Herald is the largest broadsheet is the highest circulation newspaper in Atlantic Canada as well as the largest independently owned newspaper in Canada. Served as the liaison between the newspaper and their 300+ distributors.

SMUSA is a not-for profit organization that exists to provide services, support and advocacy and representation to all of its student members. Managed the weekly and monthly University publications as well handled any art requirements and printed material required by its members

AUS is a regional membership association for Canadian universities which assists in co-ordinating competition between their university level athletic programs. Promoted sporting events on campus.

NSSHOF was established in 1964, to honor outstanding athletes, teams and sport builders in the Canadian province of Nova Scotia. Acquired sponsors for gold membership program and managed events.