Janine Bareng Email & Phone Number

• The position focuses on addressing client inquiries at first contact or escalating as necessary.
• It involves servicing customers on topics such as account details, payments, disputes, and fraud, while efficiently using CRM tools for documentation and resolution.

• Primarily answering phone calls for reservations, changes, and cancellations.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Dealing with client question and issues regarding properties owned by Marriott international.

Makati, National Capital Region, Philippines

• Perform inbound and outgoing call monitoring audit samplings, as well as chat.
• Keep up a solid program knowledge base, a fundamental understanding of the products and services provided by clients, and program tactics.
• Participates in calibration or call listening sessions.

Philippines

• Answered customer telephone calls promptly to avoid on-hold wait times.
• By focusing on meeting customers' wants and resolving their issues, innovative tactics were implemented to maintain customer happiness.
• Uses a regular script, set procedures, and supervision to carry out normal inbound and outbound call centre activities pertaining to the company's products and services.

Parañaque

• Serves as the primary point of contact for the offshore editorial and production team, assisting them in processing and releasing manuscript content on time.
• Gathering proof, reviewing and publishing articles and issues, and article/issue revisions;
• As directed by the client, adhere to the given instructions.
• Managing emails;
• Finalize reports and daily deliverables.

Las Piñas, National Capital Region, Philippines

Bachelor Of Science - Bs, Marketing/Marketing Management, General

Vocational, Web Development