• The position focuses on addressing client inquiries at first contact or escalating as necessary.• It involves servicing customers on topics such as account details, payments, disputes, and fraud, while efficiently using CRM tools for documentation and resolution.

• Primarily answering phone calls for reservations, changes, and cancellations.• Answered customer telephone calls promptly to avoid on-hold wait times.• Dealing with client question and issues regarding properties owned by Marriott international.

• Perform inbound and outgoing call monitoring audit samplings, as well as chat.• Keep up a solid program knowledge base, a fundamental understanding of the products and services provided by clients, and program tactics.• Participates in calibration or call listening sessions.

• Answered customer telephone calls promptly to avoid on-hold wait times.• By focusing on meeting customers' wants and resolving their issues, innovative tactics were implemented to maintain customer happiness.• Uses a regular script, set procedures, and supervision to carry out normal inbound and outbound call centre activities pertaining to the company's products and services.

• Serves as the primary point of contact for the offshore editorial and production team, assisting them in processing and releasing manuscript content on time.• Gathering proof, reviewing and publishing articles and issues, and article/issue revisions; • As directed by the client, adhere to the given instructions.• Managing emails;• Finalize reports and daily deliverables.