Chief Operating Officer
CurrentKey member of the senior executive team responsible for the execution and management of the corporate operational and growth strategy. Areas of accountability encompass business plans, strategic planning and execution, new location openings, customer service, process improvements, internal controls, forecasting, budget management, and vendor relations with emphasis on leading organizational growth and continually improving processes. Report directly to the President with full P&L accountability. ✔ A highly visible position with a diverse span of responsibilities critical to the company's long-term market position, operating efficiency and bottom-line performance. Involved in all operational strategy, policy, operational and investment decisions.✔ Participate as member of the Executive Team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and company resources are used responsibly.✔ Provide leadership to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer-focused organization. Execute strategic operational expansion to support corporate growth. ✔ Develop and execute best strategies surrounding operational management and policies. ✔ Successfully opened 7 new locations representing more than $XMM in annual revenue. ✔ Renegotiated all vendor agreements reducing overhead expenses by XX%.✔ Instituted a customer satisfaction survey and improved scores from XX% in 2020 to XX% in 2023.✔ Implemented new ecommerce initiatives integral in the achievement of XX% year-over-year growth.