Provide direct support for the CEO and Owner of a reputable headhunting firm. Areas of accountability encompass direct administrative support, executive calendar and scheduling, client relations, bookkeeping functions, advertising and marketing initiatives, database entry, confidential file maintenance, report development, presentation and proposal preparation, Internet research, travel arrangements, and correspondence. ✔ Manage administration of the owner’s office and workflow by prioritizing projects, monitoring calendar, handling meeting and conference call logistics. Maintain an efficient, professional office operation with a high degree of initiative and discretion.✔ As first point of contact for CEO, ensure all incoming emails, telephone calls, written correspondence, and visitor inquiries are handled in a timely and professional manner. Screened the owner’s telephone, mail and email communications. ✔ Also coordinated several seminars, conferences, holiday trips and special events.

Provided end-user support for users in areas including cloud services, password resets, and use of Microsoft Office products.  ✔ Provided technical support and ensured the delivery of high quality service while maintaining business productivity and efficiency. ✔ Fulfilled requests, conducted troubleshooting, and resolved and escalated issues as necessary.

Served in a key operational role for this medical education company coordinating marketing campaigns for pharmaceutical companies. Promoted medical dinner seminars for recertification credits to doctors, nurses and nurse practitioners in the US.✔ Emphasis on superior customer relationship management included developing strong relationships with client and their employees to insure prompt response and manage customer expectations.✔ Performed annual client reviews of services, needs and annual service contracts and identified sales opportunities to generate additional revenues sources and continuously ensure total quality satisfaction.

Provided legal support for partners of this prominent law practice. Responsible for opening new files, entering information into databases, document management, maintaining calendars, coordinating client meetings, drafting correspondence, and conducting research.✔ Reviewed case files and memoranda and briefed attorney. Handled highly confidential and sensitive material. ✔ Acted as a liaison between clients and attorney and responded efficiently to requests and inquiries. ✔ Set the standard at all times in professionalism, appearance and attitude as expected of all colleagues.✔ Accomplished a high volume of work within strict deadlines. Recognized for quality work, attention to detail and follow-up.

Assisted customers with account inquiries and concerns with providing support to agents in the office. ✔ Understood customer needs and built rapport with customers to retain business.✔ Proven history of delivering innovative customer service, ensuring expectations are met and executed with a high degree of accuracy, thoroughness and excellence.

Served as the Assistant to the Owner of this independently owned insurance company. Daily duties consisted of answering phones, greeting customers, entering customer data into the system, scanning documents, maintaining confidential client records, correspondence, report development, and providing high levels of customer service.✔ Flexible/adaptable to rapidly changing project requirements and accomplished a high volume of work within strict deadlines. ✔ Consistently met/exceeded demands, expectations and deadlines through exceptional work ethic and commitment to excellence.

Hired as a sales consultant to advance new business development initiatives and oversee merchandising efforts for this retail store inside the museum. Consulted with customers to make product recommendations and assisted with selections.✔ Answered guest questions and provided checkout assistance or cashier support as needed. Emphasis on providing superior quality customer service to ensure complete customer satisfaction. ✔ Maintained quality control and constantly sought new ways to improve customer service and efficiency throughout the store.✔ Performed setup of advertisements including placing signs and labels for the weekly promotions.✔ Consistently met and/or exceeded work performance standards and goals.

Assisted customers with account inquiries and concerns by providing support to agents in the office. ✔ Provided excellent and prompt service to incoming customer inquiries. ✔ Served as liaison with other areas of the organization to provide an exceptional service experience.