Beatriz Torinho Email & Phone Number

• Over eight years of experience serving national and international clients across Latin America and the United States, focusing on auditing, registration, contract management, and renewals in various systems. Expertise in nurturing customer relationships to preserve and enhance business engagements.• Four years of experience in Agile methodologies, including Design Thinking, Kaizen, and tools such as Mural, Trello, Kanban, and Miro.• Six years of volunteering in a diversity and engagement support group, actively developing initiatives to foster a motivated workplace in a 100% remote environment, including presenting lectures on diversity and inclusion both internally and externally.• Strong capabilities in monitoring and analyzing metrics, workload management, and renewals, collaborating with internal stakeholders like Customer Success Managers and Account Executives.• Excellent communication and interpersonal skills, particularly in customer-facing situations, adept at managing difficult and critical scenarios while maintaining a strong focus on customer satisfaction, success, and retention.• Committed and flexible, with the ability to thrive in a global, diverse, and multicultural environment with high demands, pressures, deadlines, and aggressive targets.• Solid knowledge of processes and operations, with hands-on experience in process creation, modification, optimization, identifying deviations, root causes, and formulate actionable plans, alongside expertise in Internal Controls and Corporate Governance.

Listed skills include Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Microsoft Office, and 2 others.

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  Pontifícia Universidade Católica De Minas Gerais

  Medicina Veterinária