Becky Mitchell Email & Phone Number

1801 Hermitage Boulevard, Tallahassee, Fl 32308

* Supervise daily operations and future operations of the Support Center including managing network and E-mail accounts for all SBA employees, provide third level support in troubleshooting, diagnosing and resolving hardware and software problems* Analyze statistical data and generate reports based on figures from calling patterns and ticket frequency; responsible for client follow-up for acceptable service delivery* Responsible for implementation, maintenance and administration of… Show more * Supervise daily operations and future operations of the Support Center including managing network and E-mail accounts for all SBA employees, provide third level support in troubleshooting, diagnosing and resolving hardware and software problems* Analyze statistical data and generate reports based on figures from calling patterns and ticket frequency; responsible for client follow-up for acceptable service delivery* Responsible for implementation, maintenance and administration of Document Management System*Secure and manage outside service contracts for printer and scanner maintenance*Maintenance and monitoring of PeopleSoft Asset Management System (PSAM); create queries and produce reports for SC staff, COO staff and Internal Audit staff regarding property insurance; maintain up-to-date information on all assets; coordinate surplus property sales and yearly inventory with Offices Services*Responsible for implementation, maintenance, monitoring, upgrading call tracking system for help desk; performance monitoring, application troubleshooting, create and analyze statistical data for reports and maintain SQL database Show less

1801 Hermitage Boulevard, Tallahassee, Fl 32308

*Implementation, configuration, coordination, troubleshooting, security, and the development of specialized procedures relating to the use of the LAN/WAN environment. *Assists in evaluating, selection and training of new products or services, comprehensive systems analysis and progressive support methodologies. Assists in the installation of software (operating system, office automation, communications, database, investment, and other related products). *Provides support of server… Show more *Implementation, configuration, coordination, troubleshooting, security, and the development of specialized procedures relating to the use of the LAN/WAN environment. *Assists in evaluating, selection and training of new products or services, comprehensive systems analysis and progressive support methodologies. Assists in the installation of software (operating system, office automation, communications, database, investment, and other related products). *Provides support of server, desktop, and network systems (hardware and software) through diagnosis of problems and implementation of changes to resolve problems. *Responsible for implementation, maintenance, development, and administration of Document Management System*Coordinates with agencymanagement for the acquisition of and contracting for hardware, software, and services(including maintenance). *Provide technical assistance to the Support Center. Show less

1801 Hermitage Boulevard, Tallahassee, Fl

*Installation of software (operating system, office automation,communications, database, investment, and other program products*Provides support of server, desktop, and network systems (hardware and software) through troubleshooting and implementation of changes to resolve problems.*Maintains external information-vendor contacts. *Provides technical assistance and advice to Help Desk and other SBA personnel in troubleshooting problems.*Handles setup of new accounts and… Show more *Installation of software (operating system, office automation,communications, database, investment, and other program products*Provides support of server, desktop, and network systems (hardware and software) through troubleshooting and implementation of changes to resolve problems.*Maintains external information-vendor contacts. *Provides technical assistance and advice to Help Desk and other SBA personnel in troubleshooting problems.*Handles setup of new accounts and coordinates with vendors to install user software and equipment. Show less

Park Twenty West Office Plaza, Blountstown Hwy., Tallahassee, Fl

*Writing, coding, testing and maintaining computer programs; and/or assisting in providing analytical support for the design, development, maintenance, and enhancement of complex data processing systems. *Troubleshoots computer run malfunctions, maintains program files and records and consults with users in defining system requirements and specifications.*Consulted with managers and users in designing system requirements and specifications;* Assisted Systems Manager in the planning… Show more *Writing, coding, testing and maintaining computer programs; and/or assisting in providing analytical support for the design, development, maintenance, and enhancement of complex data processing systems. *Troubleshoots computer run malfunctions, maintains program files and records and consults with users in defining system requirements and specifications.*Consulted with managers and users in designing system requirements and specifications;* Assisted Systems Manager in the planning and preparation of data processing reports for the Information Resource Commission. Show less

Park Twenty West Office Plaza, Blountstown Hwy., Tallahassee, Fl

*Consulted with managers and users in designing system requirements and specifications;* Assisted Systems Manager in the planning and preparation of data processing reports for the Information Resource Commission.*Writing, coding, testing, debugging and documenting complex intricate computer programs;* Assists other Systems Analysts in developing and designing modifications and enhancements to existing systems programs; developed on-line programs requiring updating, balancing, and… Show more *Consulted with managers and users in designing system requirements and specifications;* Assisted Systems Manager in the planning and preparation of data processing reports for the Information Resource Commission.*Writing, coding, testing, debugging and documenting complex intricate computer programs;* Assists other Systems Analysts in developing and designing modifications and enhancements to existing systems programs; developed on-line programs requiring updating, balancing, and inquiry response; *Troubleshooted computer malfunctions and maintained program files and records. Show less