Responsible for shaping the strategic vision, direction, values and financial stewardship of the Chartered Trading Standards Institute. A national body responsible for representing, supporting, lobbying, and championing trading standards to a range of stakeholders including government, business, consumers and the media.

As Systemic Investigations Manager I am responsible for the development and implementation and ongoing oversight of investigations into systemic issues in the housing sector. My duties include:• Creation, development and implementation of a framework for systemic and thematic investigations, including monitoring of landlords when triggers are activated.• Identification of areas for further investigation arising from casework and active data management.• Leading on the delivery of systemic investigations, ensuring that these are investigated efficiently and effectively. • Ensuring that outcomes are shared with key partners and actions are taken at the appropriate level to address recommendations, and ensuring these actions are followed up. • Ensuring that the Ombudsman becomes the authoritative source of data on the sector, making a significant contribution to the sector’s knowledge, understanding and development. • Oversight on the development of a data bank and regular thematic/insight reports.• Assisting with the development of tools to promote learning from our casework and actively seeking opportunities for the work of the Ombudsman to have sector impact. • Promoting external learning opportunities and manage the development of landlord reports, including the issuing of advice to specific landlords. • Supporting strong joint working with the Regulator of Social Housing and engage and foster relationships with other regulatory bodies. • Contributing to the development of policy work in relation to MHCLG and develop policy relating to housing redress and our jurisdiction.• Proactively scan the horizon and anticipate the impact of changes in the context of the wider political landscape, ensuring the organisation can rapidly respond to those challenges. • Responsible for membership administration, including timely processing and updates to mandatory and voluntary members and ensuring compliance with the scheme.

Joint Head of Service with responsibility for the Regulatory and Safeguarding Teams. • Senior manager with responsibilities including budgets, performance management, staff learning & development, recruitment, health & safety and information governance.• Senior management responsibility for market surveillance and programmed enforcement.• Senior Appropriate Officer for Financial Investigations under the Proceeds of Crime Act 2002• Joint lead authorising officer for all RIPA surveillance for Hampshire CC;• Lead on developing new and sustainable income streams for Trading Standards for developing new and existing relationships. • Lead for Primary Authority, Buy With Confidence and other services to business.• Lead on aspects of the service that deliver a safeguarding role in conjunction with Adult Services to protect vulnerable residents from Scams and financial abuse. • Lead on the inspection and sampling programme, food and feed delivery work, safety at ports, legal metrology, explosives, petroleum and business advice and support.• Trading Standards lead for Equalities and Diversity

To lead and manage the Hampshire Trading Standards Operations Section consisting of four teams: - Intelligence & Early Intervention Team - Doorstep Crime Team - Major Investigations Team - Animal Health TeamProvide support for Head of Service, and contribute towards service planning for the department. Financial and resource management, oversee and manage income generating activities. Conduct IPPs and manage performance. Establish and ensure appropriate quality standards and procedures are adhered toDevelop and maintain in-depth expert knowledge in complex areas of Trading Standards legislation and activities and provide support and advice to colleagues. Provide training in specialist areas. Represent Hampshire and regional groups on issues having a national impact. Coaching and mentoring role. Represent the County Council in proceedings in either criminal or civil court proceedingsTo organise, lead and undertake special projects for the benefit of the public and businesses including the protection of vulnerable groups, safety campaigns, consumer education, animal health, regional projects for Trading Standards South East and national projects. To work in multidisciplinary teams, as team leader in some cases, with senior officers of other organisations.

Deputise for the Team Manager including attendance at meetings and on working parties and user groups as required.Continuously monitor and review the effectiveness of services, systems and processes to improve performance and ensure best value for stakeholders and customers, implementing improvements as agreed.Establish and enhance effective working relationships as appropriate with internal and external customers including members of the public, service users, County Councillors, stakeholders and partnership organisations. Represent the Department at internal and external meetings and events, as appropriate.Management of operational partnerships with other UK and overseas agenciesProvide professional information, guidance and advice to County Council managers and County Councillors, contributing to local, national and international debate to benefit East Sussex as appropriate.Develop strategies to secure improvements to the work of the team to meet future challenges and customer / stakeholder expectations.Undertake appraisals and reviews of new legislative and service initiatives, and assess their impact on the service.Develop contract and tender documentation and lead the tendering and award of contract processes identifying appropriate selection criteria Resolve complex service delivery issues and complaints in an appropriate and timely manner in accordance with County Council policies and procedures.Act as mentor, coaching and training colleagues in order to support learning and development objectives and priorities to meet service delivery standards.Monitor and control a range of complex delegated budgets, as appropriate, including project budgets and contribute to the preparation of medium term financial plansContribute to the assessment and development of business plans and service developments for the medium term

Elected Homeowner Board Representative for a registered social landlord providing over 6000 affordable homes within the Gatwick diamond area. Responsibilities- Governance- Strategic Business Planning

Delivery of legal services with trading standards. Lead on legal process, practices and investigative techniques. Provide strategic input from a legal perspective and to influence the operational function of the service.Principal Accountabilities - Review & process infringement reports from operational staff to ensure they are evidentially sound. - Recommend appropriate action in accordance with the CPS code for crown prosecutors and enforcement policy.- Authorise and institute legal proceedings on behalf of Surrey County Council.- Advocacy at magistrates court in non-contested matters in the name of Surrey County Council.- To provide staff training on investigatory techniques and practices and update staff on legislative changes and case law outcomes.- Member of the tactical tasking and co-ordinating group responsible for managing and prioritising operational activities for the service.- Represent the service at a regional and national level for law & evidence, investigations and for intelligence.- To review and amend the enforcement policy, investigations criteria and scheme of delegation for the service.- To write and review policy and procedures for the service.- To provide interpretation on consumer protection legislation, codes of practice and other matters.

In this role I was responsible for leading complex criminal and civil investigations relating to the full remit of consumer protection legislation with particular expertise and experience in Intellectual Property and Fraud based work. Deputise for the Investigations Team Manager.In addtion to this I was the lead officer for investigatory techniques and professional practice for the service.My duties included (in addition to those in my previous role): - Advising and mentoring other officers - Leading project work and complex investigations - Leading inspections/visits/raids - Allocation of cases to other officers - Dealing with complaints against the service

In this role I was an operational officer responsible for enforcing the full range consumer protection legislation.My duties included:- Carrying out visits/inspections/test purchases/raids- Supporting colleagues on complex investigations and project work- Advising businesses- Providing consumer civil law advice- Evidence gathering- Taking witness statements- Surveilance- Interviewing suspects- Writing prosecution reports- Appearing in court and giving evidence

In this post I was responsible for the following: - Duty Management of a store with a £12m annual turnover and over 100 employees - Customer service and complaint resolution - Security - Staff management - Department budgets - Stock levels, orders and displays