Ben Gallagher Email & Phone Number

Handle and manage the ongoing configurations of our company’s larger clients, work with CSMs to scope out and implement projects, and field various tech related questions. Focusing more on utilizing internal APIs and other backend tools to assist in bulk configuration of larger accounts. Trained newer members of the Implementation Team of internal APIs.

Cleveland, Ohio, United States

Assist sales teams with onboarding new clients, implement new configurations of existing clients. Write up SOWs and project plans to track and document various requests. Used internal APIs and databases to assist in larger configuration projects. Established and organized the Ongoing/Premium Support service for DialogTech clients. This is a service where.

Handle all support escalations from Level 1 support staff. Also assist in more "advanced" tasks such as configuring accounts via APIs, database queries, and other methods. Assist sales staff when discussing more technical nuances of our platform with potential and current clients.Still handle previous tasks on the Mongoose Metrics platform such as.

Cleveland/Akron, Ohio Area

In charge of managing the inventory of phone numbers we provision to our clients as tracking numbers for DialogTech's East platform, formerly known as Mongoose Metrics. This includes both tollfree and local phone numbers. Making sure we have a good local presence in various markets across the U.S. and Canada to ensure we have phone numbers always available.

Cleveland/Akron, Ohio Area