Danielle Miller Email & Phone Number

Wahoo, Ne, Us

Lincoln, Nebraska

Lincoln, Nebraska

Design, implement and maintain the Union Bank New Account Training module, follow-up training sessions, and annual regulatory training.Led Customer Service Project Team while working closely with Information Technology Specialists in designing, testing, and training of the account opening platform software.Create and maintain training materials and procedure manuals.Analyze current procedures to evaluate inefficiencies in software processes and daily operations.Deliver engaging and interactive training to entry level staff as well as bank management.Coordinate department events, team building outings, and special projects as directed by management.Provide ongoing support and communication as a knowledgeable resource for the Customer Service Department.

Lincoln, Nebraska Area

Conduct teller training for Union Bank's Customer Service Department.Design and maintain the teller training module.Coordinate follow up training and branch mentoring with newly trained tellers.Provide feedback to observed individual(s) and to their supervisor regarding areas of improvement and opportunity.Conduct new accounts training for Union Bank's Customer Service Department.Coordinate branch mentoring with newly trained new accounts staff. Conduct supervisor training, and various additional training sessions for Union Bank's Customer Service Department. Provide ongoing support and communication to the Customer Service Department as processes and procedures change.

Maintained a high level of accuracy and efficiency with daily responsibilitiesAssisted branch in achieving departmental, branch and individual goalsMet all monthly sales opportunity goals Built and maintain strong customer relationshipsAssisted with employee performance reviewsPlanned and performed weekly coaching sessions and monthly branch meetingsUpdated branch and employee reports weeklyAssisted customers with accounts requests Delivered Union Bank's high level of customer service consistentlyAwarded part-time assistant supervisor of the year for 2010 for consistently meeting sales expectations and providing excellent customer service

Processed customer transactions, including paying out and receiving cash, processing business deposit bagsDemonstrated excellent customer serviceRecognized for having minimal offages in performance reviewsMaintained accuracy and attention to detail in daily responsibilitiesMet ten of twelve monthly individual goalsBuilt and maintained strong customer relationshipsGiven responsibility of a supervisor override after ten monthsConsistently received 97.5% and above on customer service surveys, when average is 90%Received high reviews on annual reviews

Lincoln Public Schools

Helped students K-5 with mathematics and readingAssisted teachers in performing daily lessonsWorked with children both individually as well as in groups on a daily basis

Processed customer transactions, including paying out and receiving cash, processing deposit bagsGreeted customers and demonstrate excellent customer serviceMaintained accuracy and attention to detail in daily responsibilitiesBuilt and maintained strong customer relationshipsCOMPUTER SKILLSMicrosoft Office, Word, Excel, Power Point, Navigator 2, Premier Platform, Premier Teller, Premier Expedite