Ben Hamilton Email & Phone Number

Toronto, On, Ca

Select Projects Include:- Advising an emerging national industry association on government relations and board governance strategies- Working with a European-based investment fund to help evaluate a possible acquisition in the software space- Providing insight on potential sales opportunities with utilities for cloud-based applications

Responsible for establishing all facets of the new, legislated Ontario One Call system. Built a team of 150 employees at peak and managed of P&L of $10 million annually.➤ Developed change management process to quickly transition hundreds of municipalities and utilities to the One Call IT system within 24 months. This involved both developing new IT protocols to meet the needs of members of all sizes, then managing the relationships with each member for successful onboarding. The rapid, on-time growth in membership led to a reduction in member fees of 40% over the next three years. ➤ Created a new “smart ticket” platform, driving online ticket entry from 0% to 95% within five years, reducing call centre staffing costs by 40%. The new platform eliminated unnecessary requests being sent to members, providing more than $10 million annually in ongoing member efficiencies, which is greater than the cost they pay to operate Ontario One Call. ➤ Removed long-standing barriers to operational efficiencies by creating a government-stakeholder working group to generate solutions ultimately included in government legislation. Over time, it is expected that up to 20% of locates will be delivered through new service delivery models, in particular for vital infrastructure projects such as broadband and transit expansion. ➤ Established the Professional Locate Administrator Course, an online certification program to enhance quality control by helping excavators maximize the accuracy of excavation requests. Over 2,000 individuals have become certified in the first two years.Reported to a Board of Directors made up of 16 industry and excavator representatives.

Seconded to the newly-formed Ontario One Call to work with the Government of Ontario, legal counsel and stakeholders to establish the governance model of the new organization.➤ Developed and secured government approval of a novel set of by-laws, allowing for the new organization to have a strong focus on delivering business benefits for its members. Timely approval of the by-laws in April 2014 allowed for full system implementation by the legislated timeline of June 2014.

Reporting to the Director, served in a one-year rotational position to lead the organization’s strategic planning function. ➤ Collaborated across Enbridge’s business units and every function within the gas utility. Produced the annual strategic report outlining multi-year business plans and financial projections.

Reporting to the Director, Public & Government Affairs, and managing a small team of community and municipal relations staff, managed Enbridge Gas’ trusted relationships with the Government of Ontario. ➤ Worked with City Council and the Mayor’s Office in the City of Toronto to create a new zoning category for renewable and low-carbon energy. Led to the approval to build Canada’s first ever commercial fuel cell project, based at Enbridge’s Toronto complex.

Served as Transport Canada’s most senior legislative advisor, helping to secure the passage of major initiatives for infrastructure funding, airline regulation and marine safety. ➤ Advised the Minister on legislative strategy and issues management, including major speeches, Parliamentary Committee appearances and intergovernmental contacts.

Icd - Rotman Board Dynamics For Executives Program

Masters In Public Administration (Mpa)

Bachelor Of Arts - Ba