Benjamin Cox Email & Phone Number

Leeds, West Yorkshire, United Kingdom

Provide 1st and 2nd Line Support to customers in a timely and efficient manner.Installed and set up various clocking applications for clients remotely.Conducted training sessions with customers to demonstrate software updates, new systems, and hardware.Provided clear and concise step-by-step technical support.Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.Taken over the responsibility of our bespoke hosted software packages including installation, SSL certificates, port forwarding, and network security.

Leeds, United Kingdom

• Provided 2nd Line web support for the company trade website.• Provide support for product data feeds come trade customers and resellers.• Had responsibility of keeping both the appearance of the website and products on the website up to date and current based on requests from the in-house marketing department through HTML and SQL Scripts.• Employed excellent time-management skills to maximize task completion and reduce errors.

Worked to provide quick and accurate quotes for clients based on their specific needs.Developed additional software to allow the department to act more efficiently and cost-effectively.Communicated seamlessly with manufacturing departments throughout the company to provide accurate time scales for product delivery.I represented my department in daily departmental meetings with various managers to allow us to keep track of larger-scale projects.

Bachelor Of Science (B.Sc.), Computing

Bachelor Of Science - Bs, Computing