Benjamin Hicks Email and Phone Number
My name is Ben, and I grew up in Cabot, Arkansas as the youngest of three boys. My focus is in business continuity and analytics. I graduated in May of 2022 with a Bachelor’s degree in Information Systems and Business Analytics with a GPA of 3.62. I am at my best when given a task to focus on, or when in a high-paced work environment. I enjoy striving for perfection and am very detail oriented.
Sebastian Tech Solutions
View- Website:
- sebastiantechsolutions.com
- Employees:
- 21
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Business Systems AnalystSebastian Tech Solutions Aug 2024 - PresentArkansas, United States
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Service Desk ManagerSebastian Tech Solutions Feb 2024 - Jul 2024Managed and led a team of 11 agents that supported global backup and recovery, consistently resolving over 80% of all tickets sent into the service desk at the L1 level.Leveraged data driven decisions and custom reports using Zendesk to enhance team performance and the customer experience.
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Service Desk AnalystSebastian Tech Solutions Jun 2022 - Feb 2024Supported Customers on Rubrik's backup and disaster recovery services; managed Rubrik cluster bootstrapping, configuration, and disaster recovery preparation for clients globally
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Threat AnalystSebastian Tech Solutions Jun 2022 - Mar 2023Jonesboro, Arkansas, United StatesMonitored and engineered SIEM applications, investigated network traffic via firewalls, issued security recommendations, managed incident response documentation.Handled classified information requiring a DOD Secret Clearance
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It InternshipDemocrat Printing And Lithographing Co. Est. In 1871 May 2019 - Aug 2019Little Rock, Arkansas, United States• Implement an outsourced MIS.• Evaluate cost centers and their cash flows to better estimate the cost of jobs.• Overhaul the paper, ink, and shipping inventory system. • Helped to develop a better scheduling system for jobs. • IT support for Sales and Customer Support employees.
Benjamin Hicks Education Details
Frequently Asked Questions about Benjamin Hicks
What company does Benjamin Hicks work for?
Benjamin Hicks works for Sebastian Tech Solutions
What is Benjamin Hicks's role at the current company?
Benjamin Hicks's current role is Business Systems Analyst.
What schools did Benjamin Hicks attend?
Benjamin Hicks attended Arkansas State University, Arkansas State University.
Who are Benjamin Hicks's colleagues?
Benjamin Hicks's colleagues are Zach Curtis, Jared Stone, James Murray, Nathan Evans, Christopher Hall, Advant Shadow, Alex Hart.
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Benjamin Hicks
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Benjamin Hicks
Excited For My Next Opportunity But Focused On Bettering Myself Today To Build A Better Tomorrow.St Louis, Mo2mercy.net, mercy.net -
Benjamin Hicks
Freelance Data Annotator With Experience In Reporting Analysis And Crm Admin Support. Experienced Restaurant/Hospitality Professional. Looking For Data, Analyst, Administrative, And Restaurant Foh Or Management PositionsFayetteville, Tn3amazon.com, correlation-one.com, seasons52.com -
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