Benjamin Morris Email & Phone Number

● Restructured the Alliance fabric and created the Commercial Owned Fabric (COM) fabric testing. To streamline the process saving 38K in manufacturing cost quarterly by increasing the accuracy of testing using a repeatable documented process. Increasing customer sales with less lead time for customer supplied fabrics.● Redefined Leader Process Audit (LPA) audits by showing the entire facility with classroom and practical auding training of what an LPA audit does and how to conduct an audit.● Developed digital manufacturing plan integrating: Systems, Applications & Products in Data Processing (SAP), ignition, tablets, and an end of the line bar code scanner to identify every subcomponent in each assembly prior to shipping.● Established a standard for internal suppliers to the Conover facility to increase first time through by reducing supplier defects. This has led to the corporate Haworth business to improve packaging of internal suppliers.

1600 Deborah Herman Rd Hickory Nc 28602

● Streamlined the customer concern email procedure through automation using Microsoft forms. The data generated through Microsoft forms standardized sales team reporting. Standardization made the 1X1 process more effective.● Revised the LPA audits and to allow for cross functional teams to audit.● Wrote specifications for production trials of new products to reduce excess paper inventory with existing customers.● Developed a standardized work instruction format. The standardized work instructions reduced quality training from 8 hours to 2 hours by establishing measurement methodology and basics.● Managed the quality department with 8 quality engineers in four facilities across the United States.

● Established the quality department and quality first mentality leading to reducing scrap by 20% in September of 21 and reducing 1-3% monthly while maintaining production requirements.● Review PFMEA’s and control plans for new and current programs.● Monitor and review customer complaints with 4 Quality Engineers and 7 techs in five facilities.● Establish the Quality Management system, instituting a master control data collection system using excel and Minitab to produce RMCAT’s- KPI’s, using FTT, Scrap, with daily production.● Re-structured scrap integrating it with production reporting to Pareto processes for improvement.● Developed first off inspections and molding process KPI’s to track First time through.

● Extensive experience dealing with Customers, Quality team members, and hourly personnel to manage multiple programs simultaneously.● Write and update PFMEA’s and control plans for program startups.● Professionally developed and maintained interpersonal relationships with customers and suppliers to enhance sales and increase customer trust with multiple product lines.● Generate technical data reports using Microsoft Office Products.● Update and maintain customer complaints and returned goods authorization database tracking defects reported by internal and external customers.● Approve and Monitor 3rd party subcontractors to alleviate process flow capacity.● Establish quality processes reducing defects during manufacturing process.● Write and review work instructions for process, engineering and, quality conflicts with customer drawings.● Inspect and rework defective parts at customer’s facility to meet specifications and improve quality metrics.

● Lead Quality Engineer responsible for the C-17, F-5 and B-1 programs mandating the quality requirements to meet customer Specifications.● Revised and updated the production procedures for Reaction injection molding, lay-up, lamination and trimming of composites parts for the C-17 winglets and door programs.● Lead the C-17 program through the third-party audit that maintained the ISO 9001 certification for the 16th year.● Completed 500+ First Article Inspections to verify first piece production parts strictly adhering to the AS9102.● Standardized the Nonconformance reporting procedures to ensure root cause analyzes, corrective action implementation and validation of corrective action.● Performed 35 Internal and External Quality audits to maintain AS9100 standards.● Conducted weekly Paint studies on the Electro-static primer process to ensure adequate adhesion to core panels for DOD shelters.

● Conducted Non-conformance Reporting, applicable Root Cause and Corrective Actions on electro-mechanical assemblies including hydraulic and pneumatic landing gear, ailerons, flaps, and all flight surfaces.● Managed 75 to 90 highly trained maintenance personnel with a 99.86 sortie completion rating while performing maintenance, pre-flight and post flight operations for a F/A-18 squadron.● Inspection of all sheet metals and composites, components, fasteners, and rivets in relation to the exterior skin of the aircraft.● Full Systems Quality Assurance Representative. Inspected all electrical and mechanical maintenance done on the aircraft i.e. (Tire changes, landing gear, flaps, ailerons, struts).● Verified operational checks on all electronic systems and mechanical changes to aircraft. Managed the inspection, handling, stowage and loading of air-to-air missiles, air to ground missiles, Guided Bomb Units (GBU) and Cluster Bomb Units (CBU).

Quality Assurance Manager

Product Quality Planning, Process Failure Mode Effects Analysis, Control Plans Development