Benjamin Poole Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Software diagnostics and configurations, while serving as liaison with upper level support and engineering teams to identify product malfunctionsDirect client customer service to address and resolve incidentsFacilitation of Hardware Troubleshooting and RepairsProcessing and resolution of break fix inventory through working with hardware manufacturers as a Dell Certified TechnicianWork fulfilling departmental goals based around refinement of processes, department… Show more Software diagnostics and configurations, while serving as liaison with upper level support and engineering teams to identify product malfunctionsDirect client customer service to address and resolve incidentsFacilitation of Hardware Troubleshooting and RepairsProcessing and resolution of break fix inventory through working with hardware manufacturers as a Dell Certified TechnicianWork fulfilling departmental goals based around refinement of processes, department improvements, and continuous peer education and assistance Show less

Concord, North Carolina

Computer Diagnostic and Repairs to resolve hardware and software issuesCustomer Service Relations with customer issues and complaintsIn-store expert on all technological products, troubleshooting, diagnosis, solutions, and recommendationsDepartment representative and leader focusing on fellow Agent growth in daily work flow execution as well as development of employee customer service skills through direct coachingDaily peer management of computer repairs and… Show more Computer Diagnostic and Repairs to resolve hardware and software issuesCustomer Service Relations with customer issues and complaintsIn-store expert on all technological products, troubleshooting, diagnosis, solutions, and recommendationsDepartment representative and leader focusing on fellow Agent growth in daily work flow execution as well as development of employee customer service skills through direct coachingDaily peer management of computer repairs and service center processesGeek Squad liaison with sales floor revolving around complex computer purchases Show less