Maxence Bernard Email & Phone Number

Luxembourg, Luxembourg

• As an IT Service Desk Technician, I specialize in efficient incident management and service request fulfillment, following ITIL practices.Key aspects of my role include:
• Technical Support
• Remote Desktop Troubleshooting (SCCM)
• Ticketing Systems (Smart IT)
• Incident Management
• Service Request Fulfillment

Esch-sur-Alzette, Luxembourg, Luxembourg

• As an IT Field Engineer at ArcelorMittal, I specialize in delivering targeted IT support within the administrative building, extending personalized assistance to VIPs and team members.Key aspects of my role include:
• VIP IT Support Specialist: Provide on-site IT support for VIP and executives, ensuring their seamless connectivity and technology experience.
• End-User Onboarding: Help onboarding for new users, handling computer and mobile configurations, and guiding smooth data migrations during hardware replacements.
• Active Directory Management: Manage routine tasks such as unlocking accounts, resetting passwords, and other user account maintenance within Active Directory, ensuring a secure and efficient user access environment.
• Mobile Device Management: Configure and provide first level of support for smartphones (Android, iPhone), including the installation and setup of the Microsoft Company Portal.
• Software Installation and Updates: Respond to user-requested and company-mandated manual software installations and updates, ensuring the timely and secure deployment of software across the organization.

Liège, Région Wallonne, Belgique

• As an IT Infrastructure Engineer and Systems Administrator at Afelio, I specialize in managing and optimizing complex IT infrastructures, as well as provide effective IT support to users.Key aspects of my role include:
• User and Access Management: Management of user lifecycle, including account creation, disabling, and deletion, as well as configuring permissions and ensuring appropriate access level to resources.
• Server Management: Proficient in administering Windows Server, CentOS, and Debian on bare-metal or VMware ESXi/vCenter.
• Cloud and On-Premises Services: Experienced in deploying and managing a diverse range of cloud and on-premises services to meet organizational needs in an hybrid environment. Examples include Active Directory.
• Security: Proactive in identifying and mitigating security threats, with a track record of resolving incidents and implementing preventative measures.
• Automation: Skilled in automating routine tasks through Bash, PowerShell, cron jobs, Microsoft Power Automate, and other advanced tools, optimizing workflows, and boosting operational efficiency.

Liège, Walloon Region, Belgium

Administrator - Consulting In Telematics Networks

Computer Science With A Focus On Application Development