Maxence Bernard Email & Phone Number

Luxembourg, Luxembourg

As an IT Service Desk Technician, I specialize in efficient incident management and service request fulfillment, following ITIL practices.Key aspects of my role include:• Technical Support• Remote Desktop Troubleshooting (SCCM)• Ticketing Systems (Smart IT)• Incident Management• Service Request Fulfillment

Esch-Sur-Alzette, Luxembourg, Luxembourg

As an IT Field Engineer at ArcelorMittal, I specialize in delivering targeted IT support within the administrative building, extending personalized assistance to VIPs and team members.Key aspects of my role include:• VIP IT Support Specialist: Provide on-site IT support for VIP and executives, ensuring their seamless connectivity and technology experience.• End-User Onboarding: Help onboarding for new users, handling computer and mobile configurations, and guiding smooth data migrations during hardware replacements.• Active Directory Management: Manage routine tasks such as unlocking accounts, resetting passwords, and other user account maintenance within Active Directory, ensuring a secure and efficient user access environment.• Mobile Device Management: Configure and provide first level of support for smartphones (Android, iPhone), including the installation and setup of the Microsoft Company Portal.• Software Installation and Updates: Respond to user-requested and company-mandated manual software installations and updates, ensuring the timely and secure deployment of software across the organization.• ServiceNow Proficiency: Manage tickets adeptly through ServiceNow, adhering to ITIL practices for efficient incident and service request resolution.• Technical Reference Point: I serve as a trusted advisor for team members, offering expertise and advice before escalating complex issues.• Knowledge Base Maintenance: Maintain, with the rest of the team, a comprehensive knowledge base, fostering a culture of shared expertise and continuous learning.• Collaborative Team Player: Actively collaborate with cross-functional teams, contributing to the overall efficiency and functionality of IT systems.

Liège, Région Wallonne, Belgique

As an IT Infrastructure Engineer and Systems Administrator at Afelio, I specialize in managing and optimizing complex IT infrastructures, as well as provide effective IT support to users.Key aspects of my role include:• User and Access Management: Management of user lifecycle, including account creation, disabling, and deletion, as well as configuring permissions and ensuring appropriate access level to resources.• Server Management: Proficient in administering Windows Server, CentOS, and Debian on bare-metal or VMware ESXi/vCenter.• Cloud and On-Premises Services: Experienced in deploying and managing a diverse range of cloud and on-premises services to meet organizational needs in an hybrid environment. Examples include Active Directory, Microsoft 365, Azure, Jira and Confluence Cloud or Server, Prometheus & Grafana, and more. Additionally, responsible for the procurement and (un)assignment of licenses, ensuring optimal utilization aligned with business and user requirements.• Security: Proactive in identifying and mitigating security threats, with a track record of resolving incidents and implementing preventative measures.• Automation: Skilled in automating routine tasks through Bash, PowerShell, cron jobs, Microsoft Power Automate, and other advanced tools, optimizing workflows, and boosting operational efficiency.• Device Management: Implemented Apple Business Manager and Microsoft Endpoint Manager for centralized management and updates of Macbooks, Windows laptops, and mobile devices.• Asset Management: Proficient in managing the end-to-end lifecycle of IT assets, from receiving new hardware to assigning them to users through an asset management solution.• Support: Provide effective IT support to ensure seamless operations for a workforce of 200, troubleshooting and resolving issues promptly, optionnally using Jira Service Management for ticketing.

Liège, Walloon Region, Belgium

Administrator - Consulting In Telematics Networks

Computer Science With A Focus On Application Development