Matthew Berry, Mba Email & Phone Number

Crescent City, Ca, Us

Manager of the Extended Triage service desk team

Team Lead for the Extended Triage service desk team.

Houston, Texas, United States

Chatsworth

Thousands of small and medium-sized businesses depend on NexusTek to manage and optimize their IT and cloud environments for business continuity, productivity, operational efficiency and cost-effectiveness. With an all-encompassing services portfolio, infrastructure, high-touch personal attention and IT consulting expertise, NexusTek delivers true end-to-end, outsourced IT management to organizations nationwide. An SSAE 16 SOC II certified company, NexusTek designs problem solving and efficiency-minded IT solutions that bring together storage, virtualization, unified communications and collaboration, data protection and networking technologies from the world’s foremost technology leaders. NexusTek Cloud Services offer the flexibility and control businesses need to be agile, and can address customers’ unique cyber security, business continuity, compliance and auditing requirements in cloud, hybrid or on-premise environments. NexusTek is ranked as a top Managed Services Provider in North America on the MSPmentor 501 List, is a CRN MSP Elite 150 list member and award-winning Microsoft Gold Partner. Unfettered visibility, 24 x 7 x 365 monitoring, management and a true 24 hour staffed helpdesk, coupled with its comprehensive solutions portfolio and more than 22 years’ experience, empower NexusTek to deliver better services to customers, regardless of how their needs change. For additional information, please visit https://www.nexustek.com.

Valencia, Ca

▪ Provide excellent customer service and exceed target for one-call resolution expectations. Successfully closed over 1,000 tickets for the quarter resulting in improved service levels and customer retention opportunities. Acknowledged as a top performer on the team. ▪ Maintain documentation of IT solutions through meticulously documenting any updates in new software equipment, software installations, and cyber security protocols allowing for advanced detection of potential software and network issues. ▪ Responsible for projects, implementation, maintenance and organization of on-site operations of digital filing systems that serve over 600 employees. ▪ Configure dashboards for monitoring stations of employees. Troubleshoot issues and serve as systems administrator for internal stakeholders, clients and third party inquiries in order to resolve problems and skillfully transfer system and network knowledge.

• Performed scheduled and unscheduled maintenance on 11 MH-60s aircraft. • Made over 150 corrections in scheduled / unscheduled maintenance discrepancies. • Trained two Plane Captains in accurate Hydraulic Containment procedures • Responsible and met, to increase work center readiness by 75%

Master'S Degree, Management Information Systems And Services, 3.74 Gpa

Bachelor'S Degree, Technical Managment

Associate'S Degree, Network And System Administration/Administrator, 3.6