Beth Young Email & Phone Number

Nashville, Tennessee, United States

•Acts as a project management analyst on varying projects assigned to assist customer base including the introduction of Windows 10, Office 365, and Exchange Online to Metropolitan Government, monitoring and reporting progress of the projects• Analyze and reports data relevant to the cost measurements of Information Technology Services• Provides recommendations on process flows and gap analysis to enhance the growth of ITS and Metropolitan Government• Coordinates with customers to… Show more •Acts as a project management analyst on varying projects assigned to assist customer base including the introduction of Windows 10, Office 365, and Exchange Online to Metropolitan Government, monitoring and reporting progress of the projects• Analyze and reports data relevant to the cost measurements of Information Technology Services• Provides recommendations on process flows and gap analysis to enhance the growth of ITS and Metropolitan Government• Coordinates with customers to determine customer needs for information technology, reporting, and service management• Works with teams within ITS to determine what best practices on documentation, development, data labeling, maintenance and, retention • Collaborates and acts as part of CSS (Customer Support Services) leadership to improve customer service deliverables, driving enhanced services for customers• Assists with the development and implementation of automation tools to enhance the work of ITS Employees to better serve our customers including but not limited to:o Creates and maintains SharePoint information sites (internal and external)o Automated flowso Training and documentation• Creates and maintains training documentation and tools for varying IT related products used by Metro Departments• Promotes adoption of processes and procedures to ITS customer base• Creates and maintains Standard Operating Procedures and Policies • Research issues that occur with software, hardware, and multiple applications throughout the Metropolitan Government departments recommending effective resolutions• Testing of new applications, software, and hardware installed by ITS Department• Certified Microsoft Service Adoption Specialist Show less

Greater Nashville Area

• Technical Lead for the Information Technology Customer Services Support Team•Develops Standard Operating Procedures for area of expertise•Manages in the day to developmental activities and job development of team•Ensures staffing of three shifts, including approving lean and overtime for management• Assists technicians with troubleshooting issues and documentation technical issues and problems• Create and revise operational procedures, process and Knowledge Based… Show more • Technical Lead for the Information Technology Customer Services Support Team•Develops Standard Operating Procedures for area of expertise•Manages in the day to developmental activities and job development of team•Ensures staffing of three shifts, including approving lean and overtime for management• Assists technicians with troubleshooting issues and documentation technical issues and problems• Create and revise operational procedures, process and Knowledge Based Articles• Data and Report analysis of metrics for daily activities of Customer Support Services Team• Research issues that occur with software, hardware and multiple applications throughout the Metropolitan Government departments• Testing of new applications, software and hardware installed by ITS Department• Provide training, mentoring and problem solving skills to employees• Create training documentation and SWOT Analysis for Customer Support Service Teams and Management Show less

Nashville, Tn

• Assisted users with technical issues and problems• Performed testing and evaluated programs and system data• Wrote Technical Scripts for testing• Developed Technical Documentation• Created technical specifications and documentation for new projects• Researched issues with various systems including: Oracle, JD Edwards, WebSphere, Ariba (Procurement), Procurement (JD Edwards), and Internet Explorer• Participated in installation, troubleshooting and maintenance of… Show more • Assisted users with technical issues and problems• Performed testing and evaluated programs and system data• Wrote Technical Scripts for testing• Developed Technical Documentation• Created technical specifications and documentation for new projects• Researched issues with various systems including: Oracle, JD Edwards, WebSphere, Ariba (Procurement), Procurement (JD Edwards), and Internet Explorer• Participated in installation, troubleshooting and maintenance of Information Technology applications, hardware and software• Gathered information from customers regarding information systems needs and problems• Recommended new developments in application code• Monitored performance of the applications• Provided on-site customer support services• Performed routine systems analysis functions• Created and Maintained SQL Databases • Facilitated Project Management for a Tennessee Consolidated Retirement System (TCRS) for the retirement and benefit programs for employees of Metro Nashville Public School System. - Worked with both State and Metro employees in writing of requirements for this program. • Participated in project management of installation of new Employee Self Service Portal for Metropolitan Government of Nashville Participated in project management of installation of new KRONOS employee time keeping program for Metropolitan Government of Nashville• Participated in multiple projects for upgrades and changes to the Oracle / JD Edwards based programs for Metro Government Acted as Liaison between vendors and other member of the various projects assigned• Facilitated and participated in the development and upgrade of the Procure to Pay system (Ariba) for Metropolitan Government and Metro Nashville Public Schools Show less

Greater Nashville Area, Tn

• Provided training to Government Employees in the aspects of the Oracle EnterpriseOne and Ariba systems• Created training strategies and documentation for all modules• Provided customer support for EnterpriseOne Applications • Researched settings and fixes for various issues that arise in the applications provided by Oracle EnterpriseOne programs.• Prepared and maintained package builds for updates and maintenance of Enterprise system• Performed project analysis… Show more • Provided training to Government Employees in the aspects of the Oracle EnterpriseOne and Ariba systems• Created training strategies and documentation for all modules• Provided customer support for EnterpriseOne Applications • Researched settings and fixes for various issues that arise in the applications provided by Oracle EnterpriseOne programs.• Prepared and maintained package builds for updates and maintenance of Enterprise system• Performed project analysis during system wide implementations, including test plans, testing, and status reporting• Acted as backup Business Analyst for multiple applications in both Financials and Purchasing modules.• Troubleshooting of system errors and work with vendor to resolve issues• Prepared and maintained package builds• Assisted in the maintenance of budget• Oversaw all departmental purchasing• Provided or assisted in the development of Sole Source Contracts and Amendments• Maintained Contract Database Show less

Greater Nashville Area, Tn

• Assisted in the preparation and administration of annual budgets• Allocated costs of expenses to correct funding streams• Maintained data bases of expenditures, payroll allocations, support services, subcontractor expenditures and budgets, and administrative cost pool• Accounts Receivable for all monies not transferred via wire• Reviewed and maintained General Ledger and Accounts Payable• Researched and resolved finance related questions• Provided data for Internal and… Show more • Assisted in the preparation and administration of annual budgets• Allocated costs of expenses to correct funding streams• Maintained data bases of expenditures, payroll allocations, support services, subcontractor expenditures and budgets, and administrative cost pool• Accounts Receivable for all monies not transferred via wire• Reviewed and maintained General Ledger and Accounts Payable• Researched and resolved finance related questions• Provided data for Internal and External monitors / auditors• Customer service and communication with various populations and industries• Reported to both Metropolitan, State and Federal Government for fiscal recording• Responsible for goal setting of staff and self• Oversaw agency purchasing• Participated in the preparation of Payroll• Supervised Accounts Payable Clerks, responsible for goal setting, training, coaching and evaluating • Maintained all interfund settlements and fund balancesAdministrative Assistant• Maintain databases and generate reports• Monitor program expenditures• Schedule and ran orientation sessions; assisted with seminars• Plan and conduct Rapid Response meetings• Assist with training of participants Show less

Greater Nashville Area, Tn

• Accounts receivable• General ledger• Collections of past due accounts• Credit checks using Dun and Bradstreet• Research and data analysis• Financial ReportingAdministrative Assistant• Maintained sales records for 20 salespeople and 10 customer service representativesTicketing/Customer Service Representative• Ordered and supplied all customers with price tickets for shoes including companies such as Wal-Mart, Target, Payless and K-Mart• Worked… Show more • Accounts receivable• General ledger• Collections of past due accounts• Credit checks using Dun and Bradstreet• Research and data analysis• Financial ReportingAdministrative Assistant• Maintained sales records for 20 salespeople and 10 customer service representativesTicketing/Customer Service Representative• Ordered and supplied all customers with price tickets for shoes including companies such as Wal-Mart, Target, Payless and K-Mart• Worked with overseas offices to verify styles, colors, materials, etc of shoes for ticketing and shoebox information• Ordered all materials needed to develop shoeboxes, tickets, size flags and labels for shoes• Oversaw shipments to overseas offices Show less

Accounting And Finance

Accounting