Service Management Advisor
Current- Acts as a project management analyst on varying projects assigned to assist customer base including the introduction of Windows 10, Office 365, and Exchange Online to Metropolitan Government, monitoring and reporting.
- Analyze and reports data relevant to the cost measurements of Information Technology Services
- Provides recommendations on process flows and gap analysis to enhance the growth of ITS and Metropolitan Government
- Coordinates with customers to… Show more
- Coordinates with customers to determine customer needs for information technology, reporting, and service management
- Works with teams within ITS to determine what best practices on documentation, development, data labeling, maintenance and, retention