Bethany Ash Email & Phone Number

Toronto, Ontario, Canada

Scarborough, Ontario

● In charge of all Customer service reps, was responsible for a team up to 15 people● Responsible for solving Customer service issues ● Responsible for the reception desk and staff stationed there ● Responsible for cash wrap as well as staff assigned to it ● Ensuring all confirmation calls are done for all appointments for the week, weekends can be up to 90 appointments a day ● Ensuring all appointments are plotted for the day ● Responsible for safety audit ● Responsible for supply order ● Ensuring every piece of clothing in the store is in perfect condition, steaming the stock before it goes out and doing spot checks to ensure the items have tags, sensor tags and are steamed properly ● Completing mark downs every month on all products in the store ● In charge of all receiving tasks, including receiving stock each week, putting all stock away within 20 minutes per box, filling all customer orders that arrive. ● Packaging and shipping all orders out ● Ensuring customers pick up orders within the 14-day time limit, can have over 300 orders at one time ● Open and closing the store including counting cash, depositing money to the bank twice a week ● Growing each member of my staff, by evaluations and conversations on how to improve ● Manage the floor to ensure all customers are being given 5-star service by the stylist

Scarborough, Ontario

● Managing a team of 13 stylists● Provides monthly development sessions for stylists ● Assist in the sales process ● Manage the sales floor with multiple appointments in session ● Responsible for visual aesthetic of the store ● Opening and closing of the store ● Counting cash and responsible for deposits ● Safety captain of the store ● Oversaw hiring process and conducted interviews with qualified candidates

SoftMoc June 2019-2021 Customer Care Representative, promoted to Supervisor• Provided hundreds of customers assistance via phone and chat per day in a positive, enthusiastic and efficient manner. • Sold Merchandise over the phone and chats. • Assigned thousands of online orders to stores across Canada via a POS system • Provided Assistance over 130 store locations across Canada and the USA• Gained knowledge of hundreds of different brands and shoe styles to effectively assist stores and customers. • December 2019: Given responsibility to assist with a specialty email. Answered hundreds of emails a day regarding the investigation of missing and damaged packagesPromoted to Customer Care Supervisor – Specialty in Post fulfilment May 2020• Answered staff questions, both in office and working remotely • Ensured all team members are working efficiently and on task • Assigned tasks via different web programs (Zendesk and Asana) • Monitored team members and Assistant Managers work load, re-focusing, and assisting when needed • Endorsing and demonstrating a safe, happy and positive work environment • Answered customer emails within 12 -24 hours, ensured that all emails are answered by representatives and Assistant Managers• Ensure all chats and calls are being answered within a timely manner. • Assist with Customer escalations from representatives, and ensure all customer call backs are responded to within 24 hours • Approved all customer product reviews before they are posted online • Performed account approvals, account mergers, and rewards points disputes • Oversaw order post fulfillment investigations • Answered emails regarding investigations of missing and damaged packages• Organized and created spreadsheets for investigations and approved claims• Directly corresponds with Canada Post, Purolator, UPS & FedEx regarding investigations

Orlando, Florida Area

• Providing excellent customer experience to all guests in a retail capacity.• Handling cash, debit and credit card transactions with accuracy and integrity.• Replenishing merchandise and stocking shelves.• Preparing and serving alcoholic beverages to guests maintaining the highest service standards.• Facilitating training for new staff on the customer service standards of the Disney company.

Toronto, Canada Area

Also worked there from March 2019- June 2019 • Provided high level administrative support to a senior law clerk, including processing post dated cheques, opening files, data entry and other duties, as required.• Developed a positive rapport with staff and lawyers.• Participated in firm culture and events.

Toronto, Canada Area

• Greeted customers including actors, directors and producers in a friendly and professional manner.• Handled ticket sales and call centre inquires efficiently.• Redeemed packages on behalf of talent, directors and other TIFF representatives.• Excelled in a fast-paced, dynamic environment.

Orlando, Florida Area

• Provided excellent customer experience to all guests, including hostess duties, table set-up and closing duties, guest check in, service of food and alcoholic beverages, operation of commercial fryer and dishwasher.• Received a “Four Keys Card” from a Disney cast member in recognition of exceptional performance.